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OVERVIEW/BASIC FUNCTION:
Responsible for the management of all aspects of the Front Desk functions, in
accordance with hotel standards. Directs implements and maintains a service
and management philosophy which serves as a guide to respective associates.
OSHAD RESPONSIBILITIES:
While at work, (and while on work premises) an associate shall:
*
Take reasonable care of their own health and safety.
*
Take reasonable care of the health and safety of a person and the workplace,
that may be affected by their acts or omission at work;
*
Cooperate with full compliance with Hotel 's developed OSHMS policies, OSHMS
procedures & operational works instruction in order to protect the health and
safety of the people.
*
Report to immediate supervisor any situation which they have reason to believe
could present a hazards and which they cannot themselves correct;
*
Report all OSH incidents and work related injuries; and
*
Not intentionally or recklessly interfere with or misuse anything provided
(e.g. Equipment & machineries, PPE, etc.) at the Hotel's workplace in the
interest of health, safety, welfare or protection or management of the
workplace.
*
Participate in conduct of OSH related planning and implementation in order to
achieve the Hotel's OSH objectives, targets & program.
*
Attend all training arranged by Hygiene, Health & Safety Manager such as OSH
training, safety Induction, on the job training, tool box talks, etc.
ACCOUNTABILITY:
* Held accountable and committed whatever it takes to comply with the company 's OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization.
*
Held accountable to take care of his own health and safety, other person in
the workplace that may be affected by their acts or omission at work.
*
To report to his supervisor or respective Manager.
QUALIFICATIONS:
Experience: Minimum three years ' experience as a Front Desk Agent for a
luxury or ultra-luxury property.
Education: High school diploma.
General Skills: Must be able to perform job functions with attention to
detail, speed and accuracy; prioritize, organize and follow-up; be a clear
thinker, remaining calm and resolving problems using good judgment; follow
directions thoroughly; understand a guest's service needs; work cohesively
with co-workers as part of a team; work with minimal supervision; maintain
confidentiality of guest information and pertinent hotel data.
Technical Skills: Familiarity with yield management and cost controls; ability
to suggestively sell
available rooms; ability to input and access information into system; ability
to remain calm and courteous with demanding/difficult guests; ability to
perform job functions to standards under pressure; ability to ensure security
and confidentiality of guests; ability to work without directs supervision.
Main Duties/Description: 1\. Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment. 2\. Checks guest out of the hotel, preparing and explaining the bill. 3\. Responds to a wide variety of guest requests by accurately assessing the guest need…
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