Position: Front Desk Agent (Full time #530342)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Responsibilities
Check in the arriving guest and check out the departing guests in a friendly
and caring manner according to the standards.
Upon check in, register guest and assign rooms. Accommodate special requests
whenever possible. If needed, assist guests in completing the registration
cards.
Use suggestive selling techniques to sell rooms and to promote other services
of the hotel.
Verify the guest 's method of payment and follow established credit-checking
procedures or refer cash handling payment to cashiers.
Upon departure of guests, process the guest check out procedures.
Receive payment from guests. Settle the guest account and give copy of the
invoice.
Handle all front office cashiers' transactions such as posting charges to
guests and exchanging foreign currency according to the procedures. At the end
of shift, balance their cash float.
Answer all guest requests and questions in a friendly and caring manner,
whether by telephone or in person, provide/receive information and takes
appropriate actions or refer the matters to the relevant persons to handle. It
may be and not inclusive of issuing a safe deposit box, handling messages or
dealing with a complaints.
Coordinate room status updates with the housekeeping department by notifying
them of late check-outs, early check-ins and special requests.
Possess a working knowledge of the room reservation procedures.
Skills & requirements
High school diploma or suitable equivalent
Previous experience in the same role in a luxury hotel is required
Well-groomed, professional appearance
Outstanding written and verbal communication skills
Physically agile, and able to stand for extended periods.
Advertised: 06 Jul 2022 Arabian Standard Time
Applications close: 31 Aug 2022 Arabian Standard Time
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