Experience: 3-5
Posted: 07 Nov,2022
Location: United Arab Emirates
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Global IT Service Desk
Work Location : Abu Dhabi
Job description :
*
At least 24 months of telephone based I/S Help Desk or Service Desk experience
within a large call center environment.
* Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level.
* Able to demonstrate their writing skills which will include their ability to take detailed notes, proper spelling, punctuation, grammar, etc.
* Ability to understand and follow technical documentation
* Use of remote Control/Remote Desktop applications such as Remote Assistance, TeamViewer, PCAnywhere, Go2MyPC, etc.
* Using a call tracking or IT service management System.
* Ability to maintain focus and handle multiple tasks or conversations at the same time
* Tracking customer calls and recording detailed and accurate information in Service Desk issue tracking system in a timely manner.
* Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting user after resolution for quality control purposes.
* Able to fix the systems - Mac book, Iphone, Androids, PC Desktops
* Able to diagnose the systems. and to fix it
Skill
Years
Months
Global IT Service Desk
5
0
I/S Help Desk
5
0
Service Desk experience
5
0
Tracking customer calls
5
0
Monitoring tickets
5
0
Remote Desktop Applications
5
0
Remote Assistance
5
0
TeamViewer
5
0
PCAnywhere
5
0
Go2MyPC
5
0
Hardware troubleshooting
5
0
Mac OS
5
0
iOS iPhone
5
0
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