Restaurant Reservations Agent

Position: Restaurant Reservations Agent (Full time #‎533321)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Responsibilities :
* Sells the F&B outlets through the phone to all the calling guests.
* Goes for telemarketing from our database when having special events.
* Updates chefs on special requests such as birthday cake/diet requirements, etc.
* Takes care of the special requests of the guests like arranging flowers or balloons, etc.
* Collects outlet guest survey cards and outlets collected business cards.
* Takes and fills up outlet event forms for group reservations.
* Booking management: e.g. Hours, overbooking, etc.
* Supplies and keeps outlets updated on a daily basis with all reservations received.
* In charge of the guest mailing list campaign.
* Participates in functions and activities with other outlets when required.
* Performs related duties and special projects as assigned by the superior.
* Coordinate with Waiter/ Waitress & Minibar Attendant.
* Display excellent conversation skills and selling techniques at all times.
* Responsible to take orders via telephone and ensure correct posting in the POS system for communication with the service and kitchen departments.
* Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotel's dress code & grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
* A courteous, professional, and efficient service is provided at all times.
* All duties and tasks are performed as per the tasks required at the outlet.
* Be knowledgeable of all services and products offered by the hotel.
* Have a thorough knowledge and understanding of all food and beverage items offered by the outlets.
* Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives.
* Monitor operating supplies, and equipment and reduce spoilage and wastage successfully.
* Ensure that the place of work and surrounding area are kept clean and organized at all times.
* Successfully perform opening and closing procedures established for the assigned outlet.
* Handle guest inquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
* Report guest complaints immediately to the supervisors and ensure follow-up is performed with the guest.
* Being knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
* Understand and strictly adhere to the rules & regulations established in the hotel's policy manual and the hotel's policy on fire, hygiene, health & safety.
* Maintain a good rapport and work relations with staff in the assigned department and within the hotel.
* Attend and contribute to all staff meetings, departmental training, and hotel-initiated training scheduled.
* Undertake reasonable tasks and secondary duties as assigned by the Department Head.
* Respond to any changes in the department as dictated by the hotel management.
* Assist in carrying out scheduled inventories of products and operating equipment.
* Perform any other assigned reasonable duties and responsibilities as assigned.
* Projecting at all times a positive and motivated attitude and exercising self-control.
* Having a complete understanding of the monthly profit and loss statement of the department.
* Be able to lead the service and act as a role model to the team.
* Be able to ensure flawless service to the highest standards and as required by the department and the hotel.
* Fully understand the concept of the outlet and be able to act as a guardian in terms of service provided, food and beverages served, and the guidance of the team.
Skills & Qualifications:
* A diploma or college qualification is a must
* Previous experience working in a luxury hotel is required
* Previous experience working in the Middle East Region is an advantage
* Good knowledge of computer systems will be an advantage
Advertised: ‎06 Jan ‎2023 Arabian Standard Time
Applications close: