Position: Reservations Agent (Full time #529763)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Main Responsibilities:
* Review daily reservation accuracy, rate compliance from segment and source, system close-out when necessary and rate availability.
* Ensure clients' satisfaction and adherence to Emirates Palace service standards.
* Follow internal credit policy.
* Follow up on lost business and bring information about them to the knowledge of the department superiors.
* Spot-check reservations made the previous day and check all VIP arrivals.
* Test calls LQA / IFH results > 85%.
* Follow the internal up-sell programme for Reservations department.
* Perform any other duties as assigned to them by management.
Requirements:
* Experience in the same position at least 2 to 3 years in five star property.
* Preferably additional language German and Russian.
Advertised: 11 May 2022 Arabian Standard Time
Applications close: 31 Jul 2022 Arabian Standard Time
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