UAE Junior Service Delivery Manager

BAE Systems Digital Intelligence is home to ‎4,800 digital, cyber and
intelligence experts. We work collaboratively across ‎16 countries to collect,
connect and understand complex data, so that governments, nation states, armed
forces and commercial businesses can unlock digital advantage in the most
demanding environments.
Role profile
Job Responsibilities:
* Manage and monitor services against contracted Service Level Agreement metrics and KPIs
* Build and maintain relationships with key stakeholders and customers
* Ensure timely management of incidents, problems and service requests
* Lead, manage and motivate technical team to resolve issues
* Build and produce accurate service reports
* Facilitate monthly service reviews with customer
* Present monthly project updates to internal senior management
* Successfully prioritise issues in a fast-paced environment
* Identify service delivery risks and apply mitigation actions
* Ensure processes and procedures are documented, maintained and implemented
* Work with the customer and internal teams to identify and manage service improvement activities
* Submit financial forecasts, manage revenues and costs within agreed budgets
* Available to travel around UAE for meetings
Seeking an individual with the following attributes:
* Delivery focused service delivery manager
* Willingness to learn and adapt to the environment
* Positive, self-motivated and flexible
* Highly organised and good time management skills
* Good presentation and communication skills (both written and verbal English)
* Ability to articulate issues and communicate to all stakeholders
* Competent in Microsoft Word, Excel and Powerpoint
Desirable to have:
* ITIL v4 Foundation level certification or higher
* PRINCE2 or equivalent APM qualification
* Prior experience of service delivery management in the UAE

We offer:
* Education Allowance
* Medical plan for family
* Life & disability cover
* Home leave flight once per year
Life at BAE Systems Digital Intelligence
We are embracing Hybrid Working. This means you and your colleagues may be
working in different locations, such as from home, another BAE Systems office
or client site, some or all of the time, and work might be going on at
different times of the day.
By embracing technology, we can interact, collaborate and create together,
even when we're working remotely from one another. Hybrid Working allows for
increased flexibility in when and where we work, helping us to balance our
work and personal life more effectively, and enhance well-being.
Diversity and inclusion are integral to the success of BAE Systems Digital
Intelligence. We are proud to have an organisational culture where employees
with varying perspectives, skills, life experiences and backgrounds - the best
and brightest minds - can work together to achieve excellence and realise
individual and organisational potential.
Division overview: Government
At BAE Systems Digital Intelligence, we pride ourselves in being a leader in
the cyber defence industry, and Government contracts are an area we have many
decades of experience in. Government and key infrastructure networks are
critical targets to defend as the effects of these networks being breached can
be devastating.
As a member of the Government business unit, you will defend the connected
world and ensure the protection of nations. We all have a role to play in
defending our clients, and this is yours.