Position: Front Desk Agent (Full time #533050)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Responsibilities
* Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the standards.
* Upon check in, register guest, assign rooms and assist guests in completing the registration cards.
* Accommodate special requests whenever possible.
* Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
* Verify the guest's method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
* Upon departure of guests, process the guest check out procedures.
* Receive payment from guests. Settle the guest account and give copy of the invoice.
* Handle all front office cashiers activities such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
* Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and not inclusive of issuing a safe deposit box, handling messages or dealing with a complaints.
* Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
* Possess a working knowledge of the room reservation procedures.
Skills & requirements
* High school diploma or suitable equivalent
* Previous experience in the same role in a luxury hotel is preferred
* Well-groomed, professional appearance
* Outstanding written and verbal communication skills
* Physically agile, and able to stand for extended periods
Advertised: 12 Dec 2022 Arabian Standard Time
Applications close: 13 Feb 2023 Arabian Standard Time
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