Aircraft Dispatcher

Synopsis
To manage the turnaround of Etihad flights in co-ordination with various
stakeholders, government departments and service providers.
Accountabilities
* Being aware of aircraft details, schedule, expected guest loads, baggage and cargo loads.
* Brief all stakeholders involved in the flight arrival and departure (gate staff, crew, ramp staff etc).
* Manage the flight departure process, by leading EY and 3rd party agent teams with a positive ˜can do' attitude that inspires those around them whilst pre-empting and reacting to any anticipated issues or delays and subsequently cascading information to all staff so that guests and operational departments are kept informed of any changes.
* Accountable for operational and last minute changes that affect the turnaround, such as the offloading of cargo, guests and/or their baggage to ensure that the Etihad flight loadplanning in order that the Loading Instruction Report (LIR) and final Loadsheet are ‎100% accurate and delivered in a timely manner.
* effective tactical decision making.
* Allocate delay codes and timings for any off schedule departures in collaboration with schedule failures so that accurate trends can be assessed for future service level improvements.
* Report turnaround events post departure in a professional and thorough manner, reaching balanced conclusions on accountability for delays and lapses in operational performance.
* Accountable for load planning various a/c types in accordance with current company (and other airlines) weight and balance rules and guidelines; from flight creation and estimating zero fuel weights, to the production of the final Loadsheet and other necessary a/c documentation.
* Responsible and accountable for identifying safety risks on and around the aircraft in accordance with the company risk assessment process, and ensuring that adequate risk.
Education & Experience
EDUCATION and EXPERIENCE
* Educated to secondary school level preferably with Maths and/or a Science qualification.
* At least ‎3 years experience in aircraft dispatch.
* Previous experience as a team leader or supervisor within airline/aviation industry.
* Part of the Disruption Support Group (DSG) / Shadowing a turnaround supervisor within the live operation is desirable.
* Successful in the Etihad Airways weight and balance licensing course is also desirable.

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  TRAINING and KNOWLEDGE

  
  


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  Strong focus on safety.

  
  


• Comprehensive knowledge in ground operations.


• Strong leadership skills.


• Training in Dangerous Goods, aircraft weight and balance, ramp and passenger handling.


• Computer literate and fluent in English language.


• Ability to work as part of a team.


• Ability to work under pressure.


• Qualifications in leadership / coaching skills would be advantageous.

About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in ‎2003 and
quickly went on to become one of the world's leading airlines. From its home
in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle
East, Africa, Europe, Asia, Australia and North America. Together with
Etihad's codeshare partners, Etihad's network offers access to hundreds of
international destinations. In recent years, Etihad has received numerous
awards for its superior service and products, cargo offering, loyalty
programme and more. Etihad is recognised as one of the world's leading
airlines in response to COVID-‎19 and was the first airline in the world to
fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our
time, and through strategic partnerships with major global aviation brands and
OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
To learn more, visit etihad.com
COVID-‎19 UPDATE: The health and safety of our communities--including our
employees and our candidates remains our top priority. From a recruiting
perspective we are continuing to identify people for roles with Etihad in
anticipation we will be able to hire, however the process may take longer
because we are using more virtual recruiting techniques, and start dates may
be delayed because of guidance from the governments in the countries we
operate in. We appreciate your understanding and flexibility, Stay safe and
healthy.