Tailor

Job Description:

OVERVIEW/BASIC FUNCTION:
To assist in directing a smooth operation and maintain the highest standards
of associates' uniforms from defect as well as to assist our external guests
should they required.
RESPONSIBILITIES:
* Fully understands and comply on LQA and BRAND STANDARDS of Rosewood.
* Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
* Fit, alter, repair, and make made-to-measure clothing according to associates' uniform measurements.
* Fit, alter, repair, and make made-to-measure changes for room linen / terry / upholstery upon requests. Conduct a monthly walk through on floors and inspecting rooms with housekeeping supervisors and manager.
* Operate the sewing machine and ironing machines, engraving machine according to garments specifications.
* Take initiative and work productively within any given period of time, and must work well under pressure. Work flexible hours, including weekends and evenings if necessary.
* Attend and hold daily briefings / grooming check within Laundry Department.
* Demonstrate pride in the workplace with a high level commitment toward the product, internal guest and external guest.
* Train new associates and assist the training of all laundry staff to ensure proper handling of linen and uniforms. Use trainings' provided.
* Separate stained/damaged hotel linen and determine status for repair, re clean or discard; maintain continuous inventory of discarded uniforms.
* Promote a helpful and professional image to associates.
* Maintain relationship hospitality with appointed uniform vendor, linen vendor, and chemical and equipment vendors.
* Report faulty equipment, damaged uniforms/linens, shortages, maintenance needs, safety hazards and problems to the Housekeeping Manager.
* Responsible for reporting any maintenance deficiencies and liaise with internal and external companies to ensure proper maintenance of the machines are carried out on regular basis.
* Demonstrate Rosewood Responsibilities and Core Values in the daily work and follow Company's Standards Policies and Procedures.
* Maintain complete knowledge of and comply with all departmental policies, service procedures & standards.
* Have a good knowledge of all the different Rooms' type, Hotel Facilities and hours of operation, Restaurants, Shops and Function rooms.
* Verify that the uniforms of the associates meet the standards of dress code. Check buttons, sippers, torn of each uniform, making sure that this is perfect and ready for good usage.
* Attend and provide uniforms to the entire new associates for their personal usage during working time.
* Replace all uniforms in bad conditions and keep records, keeping the par stock of ‎2 uniforms for each associate.
* Keep enough par stock of uniforms in the store room for replacement. As well assist the Laundry Supervisor and Housekeeping Manager with the purchase orders according to annual budget.
* Assist in the preparation of purchase orders for uniforms for various departments of the hotel, with attention to details of fabrication, measurements, models, etc.
* Attend repair service guest laundry, paying particular attention to the details requested by the guest.
* Operate Laundry Services and all machines according to specifications. While processing cleaned articles through the machines, check the cleanliness and condition of each; separate damaged/stained articles in absence of laundry supervisor.
* Ensure sewing equipment receives the adequate preventive maintenance service as well as preparing the report for maintenance.
* Maintain cleanliness and organization of work areas throughout the shift. Keep the work areas clean, near and immaculate before and after work.
* Transport trash containers to dumpster, empty and clean according to standards. Adhere to recycling procedures.
* Complete control of uniform inventory which has to be strictly followed on monthly basis and report discrepancies.
* Exhibit a friendly, helpful and courteous manner when dealing with internal and external guests. Use guests' name at all times.
* Promote and maintain the sense of work place according to respect, discipline, attendant, punctuality and compromise.
* Maintain a high level of hygiene standard at all times in uniform room / soiled uniform area / soiled linen chute / laundry department / equipment areas.
* Full control of uniforms and linens store rooms.
* Handle guest related issue directly in coordination with Housekeeping Managers and Supervisors.
* Source the correct and accurate supplier for uniforms and order the necessary quantity by controlling and maintaining the month uniform inventory in direct coordination with the Housekeeping Manager.
* At any given time, assist the Laundry Supervisor or/and Housekeeping Department when asked or/and as required.
* Ensure and handle the responsibilities of Laundry Supervisor when required and/or in case of absence. Report all deficiencies and concerns directly to the Housekeeping Manager or Hotel Manager.
* Take charge of special projects when required / instructed.
* Report to work within the requested time, prior to the commencement of duty, well-groomed and dressed to the uniform standard.
* Make sure to apply all emergencies procedures established in the Laundry Department in case of fire, bomb threat etc. Turn off the equipment before leaving the department and meet with all co-workers in the meeting point as soon as possible.
* All other duties as required.
OSHAD RESPONSIBILITIES:
While at work, (and while on work premises) an associate shall:
* Take reasonable care of their own health and safety.
* Take reasonable care of the health and safety of a person and the workplace, that may be affected by their acts or omission at work;
* Cooperate with full compliance with Hotel's developed OSHMS policies, OSHMS procedures & operational works instruction in order to protect the health and safety of the people.
* Report to immediate supervisor any situation which they have reason to believe could present a hazards and which they cannot themselves correct;
* Report all OSH incidents and work related injuries; and
* Not intentionally or recklessly interfere with or misuse anything provided (e.g. Equipment & machineries, PPE, etc.) at the Hotel's workplace in the interest of health, safety, welfare or protection or management of the workplace.
* Participate in conduct of OSH related planning and implementation in order to achieve the Hotel's OSH objectives, targets & program.
* Attend all training arranged by Hygiene, Health & Safety Manager such as OSH training, safety Induction, on the job training, tool box talks, etc.
ACCOUNTABILITY:
* Held accountable and committed whatever it takes to comply with the company's OSHMS Policies, OSHMS Procedure, & Operational Works Instruction and any other relevant legislation applies within the organization.
* Held accountable to take care of his own health and safety, other person in the workplace that may be affected by their acts or omission at work.
* To report to his supervisor or respective Manager.

Job Requirements:

QUALIFICATIONS:
* Experience: Previous experience in a similar position for minimum ‎2 years.
* Education: High school diploma.
* General Skills Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
* Technical Skills: Knowledge of tailoring techniques, fit, alter, repair, and measure. Knowledge of finishing techniques for all types of fabrics; ability to operate all machinery in Tailor Room as well as laundry/wet cleaning areas; ability to follow directions; Ability to remain extremely alert while operating machinery.
* Language: Require to speak, read and write English, with fluency in other languages preferred.
* Physical Requirements: Must be able to exert physical effort in transporting, endure various physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
* Licenses & Certifications: None required.