eCommerce Operations Associate I

Who we are
We are a leading partner for luxury across the Middle East. With more than ‎600
stores, ‎300 brands and over ‎65 years of experience in the region, we have
become a major player in the beauty, fashion and gift sectors, by offering
service excellence to our partners and delighting all our customers. We are
moving fast from a traditional distributor and retailer for luxury in the
Middle East, to a hybrid retailer bringing luxury experiences to the
fingertips of customers everywhere.

The role
Our Omni-Channel Operative ensures the operations of our e-Commerce team are
organized and function properly. You will be able to identify problem areas
and understand what it takes to streamline processes. You will be detail
oriented along with an ability to collaborate with different teams which is
crucial in a fast-paced ecommerce environment.
What you'll be doing
* Analyzing orders from our e-commerce partners and coordinating with our warehouse, supply chain teams, and channel management to ensure fulfillment metric benchmarks are being met
* Assist in auditing payment invoices to identify and minimize chargebacks, fees, returns, and other roadblocks affecting profitability
* You will be responsible for confirming and tracking customer registrations, setting up accounts, order management, and working directly with our customers.
* Help organize process creation for better reporting for ecommerce returns and shipping-related fees
* Must demonstrate basic knowledge of eCommerce platforms, CRM systems, and account hierarchy.
* Assist the e-commerce team with daily tasks related to shipping, e-commerce metrics, and other administrative responsibilities
* Assist in maintaining reporting that helps drive our e-commerce decision making
* Collaborate in a team environment and be able to give and receive feedback with a positive attitude
* Keep up to date with market trend and industry practices
* Be a great communicator and be willing to see tasks through from start to finish
What you 'll need to succeed
* Bachelor's Degree in marketing or related field; Master's Degree is preferable ‎1-‎2 years' experience working with e-commerce channels or related administrative responsibilities
* e-Commerce sales experience in Sales/Business Development Excellent communication, written, and interpersonal skills
* Detailed oriented, with excellent organizational skills
* Ability to manage accounts independently
* Strong presentation skills
* Ability to prioritize and multitask
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.