Assistant Front Office Manager

Join our Team
Work on a team that is built on mutual respect, collaboration, excellent service. * Four Seasons provides employees with the same level of care that we expect to be shared with our guests. * Four Seasons have been ranked in FORTUNE Magazine's ‎100 best companies to work for since ‎1998.
Four Seasons Abu Dhabi:-
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi
at Al Maryah Island welcomes guests with bright, open spaces, embracing
expansive views of the city skyline and the sparkling waves of the Arabian
Gulf. On dynamic, upscale Al Maryah Island - Abu Dhabi's business and
lifestyle destination - Four Seasons is located within a ‎34-storey glass
tower, both high-tech and environmentally advanced. Sophisticated new concepts
throughout the Hotel define Four Seasons as Abu Dhabi's most exciting
waterfront location. Blending urban chic and understated luxury, we offer ‎200
light-filled accommodations, including ‎38 suites - all with water views. With
six creative restaurants and lounges, this is Al Maryah Island's premier
location for stylish entertaining. All venues open to outdoor waterfront
terraces and most include private dining rooms. Relaxation awaits in the
radiant Dahlia Spa - with separate fitness and treatment facilities for men
and women. Our expansive swimming pool offers a cool social scene with skyline
views. With two bright, airy ballrooms that open onto the water, Four Seasons
is Abu Dhabi's most desirable address for meetings, social events and
weddings. Every moment is elevated by thoughtful Four Seasons service,
anticipating each guest's unique personal needs - whether the goal is relaxing
on vacation or staying efficient for business
Our Team:-
Our team is our greatest asset and the key to our success. We demonstrate our
beliefs in the way we treat each other and by the example, we set for one
another. In all our interactions with our guests, customers, business
associates and colleagues, we seek to deal with others, as we would have them
deal with us. Our team is built on mutual respect, collaboration, excellent
service and passion.
Job Description:-
The Assistant Hotel Manager oversees the Front Desk, Guest Services and
Concierge operations and acts as the manager on duty in the hotel when senior
managers are not available. Directs staff that performs the following duties
and will also perform these duties on own: welcoming and registering hotel
guests, explaining the accommodations and establishing credit or method of
payment. Checking guest out of the hotel, preparing and explaining the bill.
Responding to a wide variety of guest requests by accurately assessing the
guest needs and requests and then adding personal recommendations and touches
to achieve maximum customer satisfaction while complying with all Four Seasons
policies. * You will craft the guest experience by connecting and
understanding the guest needs, checking them in, assigning the best room,
ensuring luggage and needs are in the room ready. * You will ensure the
guests' departure is smooth and all charges are handled correctly. * You will
also connect with the guest to learn more about their stay and how their
experience. * Successfully maintain your assigned bank. Communicating with the
guests at the highest level of hospitality and integrity. * You are supported
to be "you" in accommodating the guest's special requests whenever possible.
* You are empowered and supported to resolve guest's below expected
experiences.
Preferred Qualifications and Skills
Degree Holder, preferably in hotel management * ‎2-‎4 years of experience in Front Office * Excellent command of English, Arabic is an advantage
Our Offering:-
Opportunities to build a successful career with global potential Unique strong
culture - diversity of ‎50 different nationalities Living accommodation in high
quality, well-resourced apartment. Excellent Training and Development
opportunities. Employee Recognition Programs. Complimentary nights at FS
Hotels Worldwide. Paid annual home leave tickets. Complimentary meals in
employee restaurants. Free transportation to work. Medical coverage.
Work Authorization:-
The hotel will apply for work authorization for a successful candidate.
Learn more about employment with Four Seasons:-
You could also learn more about employment with Four Seasons via the following
channels: https://www.facebook.com/FourSeasonsJobs
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
http://jobs.fourseasons.com Dedicated to perfecting the travel experience
through continual innovation and the highest standards of hospitality, Four
Seasons can offer what many hospitality professionals dream of -the
opportunity to build a life-long career with global potential and a real sense
of pride in work well done.
The management level for this position is:
Operations - Assistant Department Head
The Location for this position is:
Abu Dhabi, UAE