Centre Manager

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  ORGANIZATIONAL STRUCTURE:

  
  
  
  
  • REPORT TO : Cluster Operations Manager
  
  
  • RESPONSIBLE FOR : Patient Relations, Front Office Executives
    Patient Support, Executives Ushers & Information desk
  
  
  
  


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  LIAISES WITH : Patients / Family
  Outsourced service providers, Outside agencies, Senior Management
  Physicians and other staffs

  
  


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  JOB SUMMARY:
  Manages individual and corporate customer relations and make sure all patients
  and 3rd parties are well attended and satisfied with our services.

  
  


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  DUTIES AND RESPONSIBILITIES:

  
  
  
  
  • Manages all aspects of individual and corporate customers of NMCSH - AUH
  
  
  • Manages all new avenues of service provision of the hospital.
  
  
  • Manages all socially related work of patients, when required.
  
  
  • Monitoring all Front Office Executives in coordination with Front Office Supervisor.
  
  
  • Manages the call center and ensure proper functioning and continuous improvement in their services.
  
  
  • Monitoring all information desk personnel.
  
  
  • Supervising all catering and hospitality activities in the hospital.
  
  
  • Take corrective action in situations requiring immediate intervention, including interpretation and administration of hospital policy and work rules.
  
  
  • Intervene and problem solves for inter-/intra-departmental issues. Facilitate interdepartmental communication, negotiation and decision-making.
  
  
  • Obtain adequate facts and evaluates data to identify and intervene in actual and/or potential safety and risk management issues.
  
  
  
  


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  Document pertinent information, actions and decisions and communicates to appropriate leadership.

  
  


• Communicate issues identified by front line staff to appropriate administrative team related to new administrative or departmental initiatives.


• Ensuring that all reports and deliverables are submitted on due dates.


• Collaborate with clinical and support staff to foster delivery of quality care.


• Maintain visibility with hospital staff through rounds.


• Assist in evaluating and reassigning staff during crisis situations.


• Provide on-site management of crisis situations to prevent or minimize disruption of services.


• Optimize resources to maintain facility operations.


• Monitor emergency action procedures and coordinate activities related to patient/staff evacuation as needed


• Function as on-site coordinator for internal/external disasters or other major events.


• Supports continuous Quality Improvement. Develops and promotes appropriate standards of care.


• Ensures that there is compliance with the JCI & ISO requirements.


• Provides direction for the hospital and ensures that corporate vision, mission and objectives are fulfilled. Inculcates and cultivates corporate values.


• Demonstrates ability to see the big picture in terms of the strategic operational plan and the ability to monitor and direct processes to fulfill such plans.


• Maintains confidentiality regarding patient information and regarding administrative matters of confidential nature


• Develops and promotes a fair administrative environment which is unbiased and apolitical.


• Support clinical, operational and facility services throughout the entire Hospital on a ‎24-hour basis.


• Serves on Administrative and other hospital committees as requested.


• Performs related duties as assigned by the Medical Director.


• Chairs the cardiopulmonary resuscitation committee and other committees as assigned.
  Qualifications

‎5.1 Minimum Education: Bachelor 's Degree
‎5.2 Post- graduate in Hospital Administration or equivalent is required.
‎5.3 Excellent command over oral and written English, knowledge in Arabic is
desirable.
‎5.4 Computer Literacy.
‎5.5 A minimum of five years' experience in hospital operations at the
administrative leadership Level.
‎5.6 Must have P&L Knowledge and experience, preferably in Abudhabi

Primary Location : Abu Dhabi
Work Locations : Abu Dhabi Food Lands Building Abu Dhabi
Job : Medical
Organization : NMC Royal Medical Centre
Full-time
Job Posting : Jun ‎29, ‎2022, ‎4:01:‎11 AM