The Service Analyst 1 is an entry-level position responsible for executing day
to day customer service activities, provides account servicing support to
Relationship managers while ensuring adherence to Citi’s policies and
guidelines, in coordination with the Customer Service function. The overall
objective is to resolve client inquiries and issues and to provide on-going
customer support.
Responsibilities:
Assist with the administration of compliance procedures and control systems
for the business review department, including monitoring, researching and
responding to compliance related inquiries across all product lines
Ensure accuracy of research and compliance advice provided to members of sales
force team
Develop information regarding required changes in reports and procedures
Assist with the preparation of written and verbal reports for senior
management on compliance program status, issues, trends and concerns
Support sales force and management by implementing recommendations concerning
changes, improvements and enhancements
Apply knowledge of how the team interacts with others in order to accomplish
Customer Service goals
Fulfilling the clients’ necessities while providing an exceptional client
experience is the expected behavior from all our employees and it will be
measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating
particular consideration for the firm's reputation and safeguarding Citigroup,
its clients and assets, by driving compliance with applicable laws, rules and
regulations, adhering to Policy, applying sound ethical judgment regarding
personal behavior, conduct and business practices, and escalating, managing
and reporting control issues with transparency.
Qualifications:
Previous relevant experience preferred, minimum experience 2 - 3 years
Effective verbal and written communication
Influencing and relationship management skills
Proven ability to creatively solve problems
Education:
Bachelor’s/University degree or equivalent experience
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Job Family Group: Customer Service
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Job Family: Branch Service
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Time Type: Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race,
color, religion, sex, sexual orientation, gender identity, national origin,
disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested
applicants to apply for career opportunities. If you are a person with a
disability and need a reasonable accommodation to use our search tools and/or
apply for a career opportunity review Accessibility at Citi .
View the " EEO is the Law " poster. View the EEO is the Law Supplement .
View the EEO Policy Statement .
View the Pay Transparency Posting
The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, provides account servicing support to Relationship managers while ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function. The overall …
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