The Role
Respond to the requests directed to the health desk and monitor and control
the daily operations of the building. This role delivers client services by
taking inbound calls, receiving email requests, making outbound calls and
responding to emails requests received in adherence to procedural,
productivity and quality standards. PRIMARY DUTIES AND RESPONSIBILITIES •
Receive calls on Help Desk and long wave radio system, and log information
accurately. • Answer phone within the agreed KPI • Prioritize calls in
accordance with procedure. • To enter and maintain all information on a data
base, logging calls and allocating details through to closure/completion. •
Monitor and implement status chasing. • Implement follow up paperwork to
ensure completion. • Undertake day-to-day administration associated with Help
Desk facility. • Work within shift Rota to cover 7 day/week 24 hours/day
including statutory holiday periods. • Provide cover for colleagues as and
when need arises (illness/holidays etc.). • Undertake training and be an
active Team Member. • Carry out duties in line with company policy and
procedure • Fast and efficient handling of queries with clients.
Requirements
EXPERIENCE REQUIREMENTS • Must have at least two years experience in office
environment and keyboard skills. • Have the ability to communicate. • Have
understanding in the principles of Quality Assurance and working procedures. •
Will have understanding of Healthcare service and have experience in the use
of computerized logging systems. • Excellent communication skills • Completion
of secondary or high school is mandatory. • Ability to read, write and speak
English. • Experience with CAFM/CMMS Management system is an added advantage
About the company
Ever since its founding, the VAMED group has understood health to be a global,
sustainable and holistic asset. VAMED may refer to a record of international
success in all healthcare areas - prevention, acute care, rehabilitation, and
nursing. VAMED's international portfolio comprises the entire value chain from
project development via the planning and construction of a healthcare
facility, to highly specialized commercial, infrastructure, and technical
services. The VAMED range of services is both wide and deep and, together with
VAMED's value chain, forms our USP that has made VAMED a leading healthcare
provider with a global reach.
Announcement Number: Abu Dhabi- 2023-025 Hiring Agency: Embassy Abu Dhabi Position Title: IRM Cleared Escort/Help Desk - Open To: USEFMs, EFMs or MOHs- Employees of Mission-All Agencies Open Period: 09/27/2023 - 10/11/2023 Format MM/DD/YYYY Vacancy Time Zone: GMT+4 Series/Grade: FP - 0105 8 Salary:…
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