Location: Abu Dhabi - Department: Technical Support Representative
BASIC FUNCTION
* Answers customer calls to provide technical assistance and troubleshooting with the entire Stryker Communications product line.
* Will initiate RMA's and follow on customer support as needed based on initial troubleshooting performed.
* Opens Trouble Tickets/Service Requests Enters customer issues data and information into computer based data tracking system.
RESPONSIBILITIES
* Answers phones within prescribed standards to achieve desired customer satisfaction levels of support.
* Enters information into Oracle based modules pertinent to Technical Support and Customer Service needs.
* Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved.
* Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting.
* Responsible for compliance with standard written procedures and quality documentation of company policies and documentation of the Technical Support department.
* Will train new personnel in one on one settings.
* Work on projects relating to the Technical Services department.
* May manufacture test equipment or fixtures for field use.
* Other duties as assigned by manager.
* Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.
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# **Technical Support Representative** Req ID#: 141944 Location: Cairo, EG Category: Operations **Required Language** German **Employment Type** Full time **Contract Type** Permanent **Description** . **Job Segment:** Technical Support, Technology
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**JOB TITLE** : Technical Support Representative **REPORTS TO** : Account Supervisor **1.** **What 's in it for you?** We believe in the more, the merrier, and that's why we love to grow our family. Our family celebrates success and seizes to frame those special team and individual moments. O…
**OB TITLE** : Technical Support Representative **REPORTS TO** : Account Supervisor **1.** **What 's in it for you?** We believe in the more, the merrier, and that's why we love to grow our family. Our family celebrates success and seizes to frame those special team and individual moments. Ou…
**JOB TITLE** : Technical Support Representative **REPORTS TO** : Account Supervisor **1.** **What 's in it for you?** We believe in the more, the merrier, and that's why we love to grow our family. Our family celebrates success and seizes to frame those special team and individual moments. O…
Beschreibung **JOB TITLE** : Technical Support Representative **REPORTS TO** : Account Supervisor **1.** **What 's in it for you?** We believe in the more, the merrier, and that's why we love to grow our family. Our family celebrates success and seizes to frame those special team and individu…
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