Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
Job Description
The Front Desk Manager is responsible for ensuring smooth daily operations at
the Front
Office.
* Participates in scheduling, supervising and training of Reception Managers, Front
Office staff including performance evaluations and development reviews
* Strong ability to work effectively amongst a large management team with shared
responsibilities
* Ensure service standards are met and exceeded (rooming the guest, anticipating
guest needs, up selling and cross-selling) and actively seeking feedback and
follow
up on Guest comments
* Overseeing the Group and Conventions from a Front Office perspective from the pre-
convention to post-convention stage
* Participates and assists with rooms inventory, Yield and Revenue Management
including setting daily sell strategies, rates and price points;
* Facilitates communication between essential departments (Housekeeping, Guest Services, Reservations) to guarantee a smooth arrival and departure experience.
* Coordinate with VIP guests and individuals requiring special attention, including arranging personalized meet and greet services.
* Knowledge of function bookings and their effect on lobby and public areas
* Duties as assigned by Director, Front Office and Assistant Director, Front Office
* Actively seeks feedback and following up on Guests comments
* Develops and implements new systems and standards
Qualifications
*
Solid knowledge of Front Office Procedures.
* Knowledge of Opera, Microsoft Office and Windows .
* Minimum of two years previous Front Desk Manager experience.
* Highly organized, career and result oriented with the ability to be flexible with hours,
days off, assignment and additional duties.
* Must be able to work well under pressure in a fast-paced and constantly changing
environment.
* Must possess excellent interpersonal, written and verbal communication skills.
* Must be a strong team player with proven leadership, development and delegating skills * Highest Guests Service skills, talent and knowledge with the vision and ability to lead employees to excellence.
**Posting Date** Jun 25, 2022 **Job Number** 22106967 **Job Category** Rooms & Guest Services Operations **Location** The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi Golf Club, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Brand** Westin Hotels & Resorts **Sched…
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