Commercial Associate

Vacancy No
VN12105

Employment Type
Permanent

Location Country
United Arab Emirates

Location City

Who are V.Group?
As a global leader in ship management and marine services, we add value to a
vessel 's operations. Operating around the clock and around the world, V.Group
gives every client the quality and efficiency they need in every sector.
Covering crew management and recruitment, quality ship management and
technical services, together with supporting management and commercial
services, V.Group has an unrivalled industry knowledge with performance
assured. Our values, We Care, We Collaborate, We Challenge, We are Consistent,
We Commit and Deliver, are at the heart of everything we do and they support
our strategy of Investing in Talent. We are always interested in making
contact with talented individuals - people who will demonstrate our values and
deliver great service, for internal and external stakeholders.

Overall Purpose of The Job
Working within the Commercial team to drive the growth agenda; supporting new
business and account management processes and the implementation of commercial
tools in support of both organic and inorganic growth pillars.
Particular focus will be directed towards facilitating customer experience
improvements and strong use of Group analytics to aid decision making.
Understanding the business data collated and converting that information into
proposals and client propositions.

Key Responsibilities and Tasks
Enhance Customer Experience by assisting service recovery, addressing customer
pain points, supporting churn reduction management processes and improving
attrition rate across the regional customer base.
Support all Account Management actions for the relevant region - including
leading quarterly KAM Review meetings, Quarterly Customer Reporting,
maintaining Account Development Plans and portfolio reviews for each office.
Lead proposal writing and development for all opportunities across the office
portfolio. Developing OPEX budgets, tender responses and tailored ship
management propositions.
Support the development of new business through direct customer engagements
where required.
Track Sales Performance and drive Win Rate improvements for all opportunities
with new and existing V.Group customers by providing support with vessel
forecasting, sales budgeting, post-mortem analysis, WIN Meetings, sales
performance follow-up and pipeline management for relevant opportunities.
Conduct on-going customer risk management analysis and develop detailed
customer insights records; tracking the performance of listed companies,
customer fleet size, order book, revenue per customer and office/segment
EBITDA contribution.
Co-ordinating and developing customer-facing commercial material in alignment
with Account Managers, General Managers, Managing Directors, Group Commercial
and Marketing teams; including bid proposals, sales material, management of
change documents, crisis management collateral and all other meeting
documentation as required.
Co-ordinate the implementation of new V.Group products and services across
Group Services - both internally and externally - to maximise customer
satisfaction, service alignment and vessel yield.
Support reporting of the vessel pipeline performance to V.Group stakeholders.
Drive the GROW & WIN model process and opportunity management cadence for
designated clusters of competence.
Support the group-wide implementation of the commercial operating model
Manage and maintain Account Development Plan documentation for assigned
customer portfolio; ensuring all actions are delivered within the agreed
timescales.
Support on the Sales Coaching and Commercial Development of resources within
regional Ship Management offices.
Provide both internal and external stakeholder reporting within tight
deadlines.

Required Experience
Strong analytical skills
Excellent teamwork, communications skills and an ability to interact with
clients and colleagues comfortably, leading by example
Commercial awareness
High standard of customer service
Good IT skills (MS office applications) including presenting materials and
reports
Well organised and systematic working style; attention to detail
Fluent in English and business English writing skills
Demonstrable mentoring and coaching skills
Line management experience
Intercultural awareness and skills

What can I expect in return?
V. Group can offer you a market leading salary and benefits package, in
addition to significant opportunities for career growth and personal
development. This a great opportunity to join a true leader in the maritime
sector - a company that has exciting plans for future growth.

Applications Close Date
‎15 Oct ‎2023