AUH - Information Technology Support Officer (ITSO) (AO)

Job Description (Roles and Responsibilities)
The British Embassy Abu Dhabi has a vacancy for an Information Technology
Support Officer (ITSO), job grade Administrative Officer (AO). This is for a
fixed-term contract of one (‎1) year.
The role of the ITSO is to maintain the Embassy's IT network and to provide IT
support to the user community.
Duties and responsibilities:
Administrative responsibilities
* Act as liaison between local users, the Help Desk in the UK, and other IT stakeholders.
* Help protect the security of the system and ensure that potential breaches of security are reported and investigated.
* IT asset management.
* Manage active directories - Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practice regarding privacy, security, and regulatory compliance.
* Develop, document, and maintain policies and procedures for system administration and appropriate use.
Operational responsibilities
* Provide 1st and 2nd level IT support to the user community.
* Proactive maintenance and support of the Embassy 's IT network, desktops, laptops, network, servers, mobiles and other infrastructure.
* Ensure maximum availability of the Embassy's IT systems by troubleshooting and resolving IT problems.
* Mitigate, identify, troubleshoot, and resolve hardware and software problems on workstations, laptops, mobiles, printers, scanners and other peripherals. Escalate incidents as necessary.
* Supervise visiting engineers and third party contractors.
* Assist with projects such as office moves, telephony projects, satellite equipment upgrading and their deployment and testing, and to support the development teams throughout the project lifecycle.
* Undertake the day to day operation of backups.
* Support IT requirements of new staff employed and off site government bodies.
* Take part in Embassy emergency planning and response to a crisis.
The above list is not exhaustive and the jobholder will be required to be
flexible and take on other ad hoc tasks as required, including participating
in the Embassy 's emergency planning and any response to a crisis.
Key behaviours required:

Managing a Quality Service: Deliver service objectives with professional
excellence, expertise and efficiency, taking account of diverse customer
needs.
* Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.
* Developing self and others - Focus on continuous learning and development for self, others and the organisation as a whole.
* Working Together: Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.
Eligibility:
* Applicants must be available in a full-time capacity to work on site at the British Embassy Abu Dhabi - this is not a part time positions or available for remote working.
* Applications will only be considered from those who are currently residing in the UAE and with a current and valid UAE resident visa.
Essential qualifications, skills and experience
* Minimum ‎2-year experience in IT support and customer handling.
* Excellent in English communication skills both speaking and writing
* Working knowledge of maintaining and troubleshooting networks
* Working knowledge of administering user accounts and passwords, setting group permissions, etc.
* Experience of installation and maintenance of desktops, laptops, mobile devices, and server hardware and software
* Excellent customer support and interpersonal skills
* Ability to prioritise and deliver results in a high-pressure environment
* Good working knowledge of Office ‎365 applications
* Working knowledge of Windows ‎10 and troubleshooting.
Desirable qualifications, skills and experience
* Certification in networking
* Well versed in Power automate and Power apps.
Required behaviours
Managing a Quality Service, Delivering at Pace, Working Together, Developing
Self and Others
Application deadline Application deadline - day Application deadline - month
Application deadline - year
‎10 September ‎2023
Grade
Administrative Officer (AO)
Type of Position
Fixed Term, Full-time
Working hours per week
‎35
Duration of Post
‎12 months
Region
Middle East & North Africa
Country/Territory
United Arab Emirates
Location (City)
Abu Dhabi
Type of Post
British Embassy
Number of vacancies
‎1
Salary Currency
AED
Salary
‎11,736
Start Date Start Date - day Start Date - month Start Date - year
‎1 November ‎2023
Other benefits and conditions of employment
Working hours and remuneration:
The Embassy aims to offer an attractive working environment and remuneration
package for this role, which includes ‎25 days of leave per annum (calculated
pro-rata).
Salary is at AED ‎11,736 per month.
There are no other allowances payable as part of this package. No
accommodation nor relocation expenses are payable in connection with this
position.
The Embassy is open from Monday to Friday, from ‎07:30 to ‎18:00. Normal weekly
working hours are thirty-five (‎35) hours per week, net of breaks.
The successful candidate will be required to transfer their visa under the
Embassy's sponsorship.
Additional information
How to apply:
Interested candidates must attach the following in their online application
form:
* an updated Curriculum Vitae (CV)
* a covering letter/ motivation essay stating how you meet the requirements of the role.
Applications that do not include these this information will not be
considered.
Closing date for applications is at ‎23:55 UAE local time ‎10 September
‎2023
Applications received after the stated deadline will not be considered.
Process:
Due to the large number of applications, we receive, only those shortlisted
for the next step of the recruitment process will be contacted.
Appointable candidates who were unsuccessful at interview may be placed on a
'reserve list'. If during the reserve period of six (‎6) months the same or a
largely similar role becomes available, that role may be offered to the second
or subsequent candidate.
The start date mentioned in the advert is a tentative start date and the
successful candidate will be required to undergo security-vetting procedures.
Any offer of employment will be subject to the candidate achieving suitable
clearances and reference checks.
The recruitment process, including security clearance, is expected to take
around ‎2-‎3 months. The security clearance process includes checks available in
country and in the UK, dependant on the security level required for the role
and the candidate's profile and UK footprint. You may experience some delay in
the progress of this recruitment campaign, and we are working hard to minimise
any disruption.
The British Embassy Abu Dhabi is an equal opportunities employer, dedicated
to inclusivity, a diverse workforce and valuing difference.**
Please be aware that you will only be able to apply to vacancies for Country
Based Staff roles with the British Government through this official tal.net
site (operated by Oleeo). Jobs may be advertised on third party websites,
however our adverts will always link back to the official tal.net site. If you
complete and send an application through any other site, we will not receive
it.