Concierge Supervisor (Russian Speaker)
Rixos Marina Hotel Abu Dhabi is currently seeking a dynamic and experienced
Concierge Supervisor who is fluent in Russian to join our prestigious luxury
hotel. As a Concierge Supervisor, you will be responsible for overseeing the
daily operations of our concierge team and providing exceptional service to
our esteemed guests.
What is in it for you?
* Employee benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
* Lead, motivate, and train a team of concierge staff to ensure exceptional service delivery.
* Manage and schedule staff shifts, ensuring adequate coverage at all times.
* Coordinate and oversee guest arrivals, departures, and other requests to ensure a smooth and seamless experience.
* Provide personalized recommendations and assistance to guests, including booking reservations, arranging transportation, and organizing special requests.
* Maintain excellent knowledge of local attractions, restaurants, and cultural events to offer relevant suggestions to guests.
* Resolve guest complaints and concerns promptly and professionally, ensuring guest satisfaction.
* Collaborate with other hotel departments to ensure a seamless guest experience.
* Stay updated with hotel services, amenities, and promotions to effectively promote them to guests.
* Monitor and maintain the cleanliness and appearance of the concierge desk and lobby area.
* Assist with administrative duties, such as preparing reports, managing budgets, and maintaining records.
* Other duties as assigned
Your experience and skills include:
* Fluency in Russian and English (both written and spoken) is essential.
* Proven experience in a supervisory role within a luxury hotel concierge department.
* Strong customer service and interpersonal skills, with the ability to interact with guests from diverse backgrounds.
* Excellent knowledge of local attractions, restaurants, and cultural events.
* Exceptional organizational and time management skills to handle multiple tasks and priorities.
* Problem-solving abilities with a proactive and guest-centric approach.
* Proficient in using computer systems and software related to the role.
* Flexibility to work on a rotating schedule, including evenings, weekends, and holidays.
Your team and working environment:
Rixos Marina Abu Dhabi is an iconic architectural landmark that unites the
very best of Arabic and Turkish culture, dining and hospitality. Located in
the heart of Abu Dhabi's retail, entertainment and residential hub, Rixos
Marina Abu Dhabi is a multifaceted resort presiding over sparkling waters and
a sandy shoreline. Rixos Marina Abu Dhabi reflects the versatility of Abu
Dhabi as both a cosmopolitan city abounding with enriching experiences and an
archipelago with a rich natural and aquatic heritage. Rixos Marina Abu Dhabi
seamlessly fuses sophisticated aquatic and arabesque design to tell the story
of Abu Dhabi from its ancient seafaring origins to a thriving cosmopolitan
city that takes pride in its heritage and ultimate luxury experiences. As a
destination, Rixos Marina Abu Dhabi dares to be different, elevating guest
experience through incredible design, amenities, ambience, gastronomy,
entertainment, and leisure.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!
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