ICT Administrator

Rejlers International Engineering Solutions AB operates in Abu Dhabi, UAE, and
delivers high-quality engineering and project services to Oil & Gas, Refining,
Petrochemical, and Chemical Industries mainly in UAE and other Arabian Gulf
Countries. This year the Company has been operating in UAE for ‎10 years and
its parent company has been in business for almost ‎80 years. We share a strong
Nordic Engineering heritage of high-quality and frontline innovations.

We are now looking for an ICT Administrator to support for end-users and
coordinate with IT senior staff team members.
Reports To
The ICT Administrator reports to the Department Manager,
Administration.
Job Overview
The function of the ICT Administrator is to install, manage and monitor all
required PCs and Printers of Rejlers. Also, to provide troubleshooting support
for end-users and coordinate with ICT senior staff team members, to escalate
the assistance when required. The ICT Administrator must show a strong
experience in Windows OS, end-user, application, hardware and networking.
Hunger for learning and sharing new ideas will be the cornerstone of your
success. We also value people for whom safety are part of their professional
skills.

Responsibilities and Duties

The Role and Responsibilities includes but are not limited to the following:
*
Implementing all ICT policies and procedures, including those for security,
disaster recovery, purchasing, and service provision. Be familiar with company
values, goals, and IMS standards.
* Responsible for monitoring and oversight of daily, monthly, and quarterly reports.
* Supervise and provide end-user services, including help desk and technical support services.
* Implement Quality & HSE Procedures and best practices including providing guidance to the end-users.
* Administer, manage, and maintain the company's Microsoft Azure and Microsoft ‎365 environments, ensuring optimal performance, security, and availability.
* Provide second level support to incidents and ensure timely closure of incidents with SLA compliance.
* Work closely with L2 team in Managing the Network, VMWare and Hyper‐V Infrastructure.
* Upgrading, installing and configuring new hardware and software for end users (Design Engineers) to meet company objectives.
* Implementing security protocols and procedures to prevent potential threats.
* Creating user accounts and performing access control.
* Documenting processes, as well as backing up and archiving data.
* Develop data retrieval and recovery procedures.
* Complete System Installations and Upgrades.
* Protecting end-users from cyberattacks and threats on their PC and data.
* Ensure proper documentation, notification, escalation, tracking, and follow-up of all incidents/ service requests.
* Work closely with the ICT team members and ICT vendors for ad-hoc projects/issues.
* Maintain and track ICT Inventory, including hardware, software, and licenses.
* Follow best available practices in ICT administration and system security.
* Provide ICT training and skills transfer to the office end-user.
* Provide ICT reports to the ICT team in Finland.
* Maintain good customer services approach to meet internal stakeholder expectations and needs.
Qualifications
* Bachelor's degree in computer science, information technology, information systems, or similar.
• At least ‎3-‎5 years' experience in a similar role.
* Strong knowledge of Microsoft OS, hardware, and networking.
* Reporting, organizational, and time management skills.
* Professional qualification, such as CompTIA Network+, CompTIA CySA +, Window Servers or Windows Client certification or other network-related fields is a plus.
* Working experience with reputed Engineering Consultant(s) is an advantage
* Excellent interpersonal, leadership and communication skills
* Team player, smart-worker, problem solver and a can-do attitude
* Fluent in English language, Arabic speaking added value.
* Shares the company values of learning minds, diversity, equality, transparency, and honesty
* Meets with UAE visa requirements
* Must be in UAE, Ready to Join.
Our work is guided by our vision: Home of the learning minds. We believe in
continuous learning and development. We want to succeed both as individuals
and as a company through a common goal: success through continuous learning.

Do you want to join us?
Please apply at once as we proceed with suitable candidates as soon as
possible. Submit your application, CV , and salary expectation latest by
‎30 June ‎2023.