Guest Services Associate

؜ - ؜أبو ظبي ؜ -

تفاصيل الوظيفة


  • Welcome guests in a friendly and professional manner

  • Engage each guest as a unique individual and listen attentively to their requests

  • Manage and maintain queue lanes efficiently

  • Sell tickets and other products via a computerised Point of Sale (POS) system

  • Collect payments/make change by accepting cash, vouchers, credit card and listed foreign currencies

  • Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control

  • Maintain awareness and adherence to companya€™s cash handling policies

  • Maintain knowledge and awareness of ongoing promotions

  • Provide pricing, promotion, shows, rides & attractions information and suggestions to guests, keeping them well informed to enhance/maximise the guest experience

  • Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue

  • Proactively anticipate, listen to guesta€™s needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to companya€™s guest complaint policy

  • Efficiently manage turnstiles to ensure guests are able to enter/leave the park with ease by holding a valid ticket/pass

  • Efficiently manage all guest services operational areas

  • Manage lost and found counter according to companya€™s lost and found policy

  • Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted

  • Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety

  • Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather (YWW)

  • Fondly bid farewell to all guests exiting the park

  • Participate in any evacuation (drill or real) if necessary
    To be considered in this role, you must have:

  • Higher secondary or equivalent

  • Minimum ‎1-year operational experience in a guest or customer service setting

  • English proficiency (spoken & written)

  • Basic computer knowledge

  • Ability and genuine willingness to entertain/engage guests

  • Flexibility

  • High levels of respect and integrity

ملخص الوظيفة

  • المُعلن : Farah Experiences
  • تاريخ الإعلان : 06/06/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : أبو ظبي
  • الراتب : -
  • الهاتف : -

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