This is a guest facing role which ensures that all guests who visit our
leisure facilities enter the palace with ease and
are provided with exceptional guest care. The position welcomes guests to the
facility and ensures that they are informed about the shows, attractions,
facilities,
and services, thus enhancing the guest experience. The position is responsible
for selling tickets, other products,
services, and attractions, directing guests, and responsibly managing cash.
Job Scope
ÂWelcome guests in a friendly and professional manner
 Engage each guest as a unique individual and listen attentively to their
requests
 Manage and maintain queue lanes efficiently
 Sell tickets and other products via a computerised Point of Sale (POS)
system
 Collect payments/make change by accepting cash, vouchers, credit card and
listed foreign currencies
 Balances cash drawer/register/float by counting cash at beginning and end
of work shift and ensure timely
remittance of sales to cash control
 Maintain awareness and adherence to companya€™s cash handling policies
 Maintain knowledge and awareness of ongoing promotions
 Provide pricing, promotion, shows information and suggestions to guests,
keeping them well informed to
enhance/maximize the guest experience
 Consistently upsell/cross-sell and promote products, activities, and
services to generate additional revenue
 Proactively anticipate, listen to guesta€™s needs and concerns and act
appropriately to resolve any issues in a
timely manner in adherence to companya€™s guest complaint policy
 Efficiently manage turnstiles to ensure guests are able to enter/leave the
palace with ease by holding a
valid ticket/pass
 Efficiently manage all guest services operational areas
 Manage lost and found counter according to companya€™s lost and found
policy
 Conduct guest surveys using a company provided tablet, ensuring that all
questions are completed and submitted
 Maintain awareness and ability to act or respond to any emergency
situations while ensuring guest safety
 Work outdoors, in extreme temperatures, wet, humid or windy conditions
caused by weather
 Fondly bid farewell to all guests exiting the palace
 Participate in any evacuation (drill or real) if necessary
To be considered for this role, you will need:
Essential:
 Higher secondary or equivalent
 Minimum 1-year operational experience in a guest or customer service
setting
 English proficiency (spoken & written)
 Basic computer knowledge
 Ability and genuine willingness to entertain/engage guests
 Flexibility
 High levels of respect and integrity
Desirable:
 Cash handling experience
 Arabic, Russian, Farsi or Chinese proficiency
T his is a guest facing role which ensures that all guests who visit our leisure facilities enter the parks with ease and are provided with exceptional guest care. The position welcomes guests to the facility and ensures that they are informed about the rides, shows, attractions, facilities, and se…
* Welcome guests in a friendly and professional manner * Engage each guest as a unique individual and listen attentively to their requests * Manage and maintain queue lanes efficiently * Sell tickets and other products via a computerised Point of Sale (POS) system * Collect payments/mak…
JOB SCOPE: * a€‹Welcome guests in a friendly and professional manner * Engage each guest as a unique individual and listen attentively to their requests * Manage and maintain queue lanes efficiently * Sell tickets and other products via a computerised Point of Sale (POS) system * Coll…
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The position welcomes guests to the facility and ensures that they are informed about the rides, shows, attractions, facilities, and services, thus enhancing the guest experience. The position is responsible for selling tickets, other products, services, and attractions, directing guests, and respo…
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