Client Service, AVP

Who we are looking for
High caliber individual with proven track record in Client Service, in depth
industry knowledge and people management skills. Ideal candidate will have the
ability to solution a multitude of different issues for operations team while
providing a high level of customer service and creating efficiencies within
the Client Service team. Individual will be required to show initiative,
exceptional interpersonal and communication skills.
Why this role is important to us
The team you will be joining is a part of State Street Global Services (SSGS).
SSGS gives asset owners and managers access to the essential financial tools
they need to deliver effective investment solutions. From core custody,
accounting, fund administration and shareholder recordkeeping, to complete
operations solutions and servicing for alternative assets like OTC
derivatives, private equity and real estate, SSGS' tools help our clients make
better investment choices and act on growth opportunities.
Join us if making your mark in the financial services industry from day one is
a challenge you are up for.
What you will be responsible for
As an Assistant Vice President Client Service, you will
* Deputy management of Client Service Operations function for Abu Dhabi ADGM Client Service team
* Act as a single point of contact for Custody only / full-service clients, liaising with other internal State Street departments to aid client deliverables.
* Actively engage with clients to collectively manage any open issues to a timely resolution.
* Knowledge of all KYC/AML obligations at State Street and participate in periodic reviews, onboarding documentation collection as required.
* Responsible for investigation, timely closure or escalation of aging enquiries, with close consideration of associated level of risk.
* Liaison with State Street departments and joint venture partners to ensure timely and accurate resolution of queries.
* Delivery of monthly KPI reporting / scorecard where applicable.
* Facilitate the opening and Closing of Funds and market accounts on behalf of clients
* Actively attain SME level knowledge and understanding of business processes and flows via in-depth analysis of workflows and Standard Operating procedures
* Develop and maintain excellent working relationship with colleagues and other business areas within State Street, ensuring maximum co-operation across relevant State Street divisions, ensuring platinum service provision for our clients
Delivery of Risk and Control processes for:
* Funds Transfers and Transaction Origination
* Credit Exposure
* Failed Trades
* Overdraft reporting and managing resolution
* Unapplied and Non-receipts of Funds reporting and managing resolution.
* Ensure timely and accurate delivery of monthly / quarterly/annual accounting reports to clients
* Manage and act as escalation for all fund accounting queries received from clients
What we value
These skills will help you succeed in this role
* Ability to work on own initiative.
* Strong work ethic and willingness to get the job done.
* Willing to drive growth across client base.
* Ability to work under pressure and in a deadline driven environment
* Ability to lead a team performing multiple functions
* Excellent problem solving and analytical skills, attention to detail and organization
Education & Preferred Qualifications
Batchelor's degree in Finance, Business or Accounting preferred
Proven track record in a client service and operations environment with ‎8+
years client facing experience.
Additional requirements
* Demonstrated managerial, leadership and decision making abilities.
* In depth knowledge of financial securities markets, language and products as well as legal and regulatory requirements
* Strong experience in Banking environment
About State Street
What we do. State Street is one of the largest custodian banks, asset managers
and asset intelligence companies in the world. From technology to product
innovation, we're making our mark on the financial services industry. For more
than two centuries, we've been helping our clients safeguard and steward the
investments of millions of people. We provide investment servicing, data &
analytics, investment research & trading and investment management to
institutional clients.
Work, Live and Grow. We make all efforts to create a great work environment.
Our benefits packages are competitive and comprehensive. Details vary by
location, but you may expect generous medical care, insurance and savings
plans, among other perks. You'll have access to flexible Work Programs to help
you match your needs. And our wealth of development programs and educational
support will help you reach your full potential.
Inclusion, Diversity and Social Responsibility. We truly believe our
employees' diverse backgrounds, experiences and perspectives are a powerful
contributor to creating an inclusive environment where everyone can thrive and
reach their maximum potential while adding value to both our organization and
our clients. We warmly welcome candidates of diverse origin, background,
ability, age, sexual orientation, gender identity and personality. Another
fundamental value at State Street is active engagement with our communities
around the world, both as a partner and a leader. You will have tools to help
balance your professional and personal life, paid volunteer days, matching
gift programs and access to employee networks that help you stay connected to
what matters to you.
State Street is an equal opportunity and affirmative action employer.
Discover more at StateStreet.com/careers