Store Supervisor

Who we are
We are a leading partner for luxury across the Middle East. With more than ‎600
stores, ‎300 brands and over ‎65 years of experience in the region, we have
become a major player in the beauty, fashion and gift sectors, by offering
service excellence to our partners and delighting all our customers. We are
moving fast from a traditional distributor and retailer for luxury in the
Middle East, to a hybrid retailer bringing luxury experiences to the
fingertips of customers everywhere.
To fuel the next stage of our growth we are looking to build a world class
team. From physical retail through to supply chain and customer loyalty, we
aim to use technology and data to continuously improve every aspect of our
operations. We are looking for top talent to join us on this journey of
exploring new horizons together.
What you will be doing
You will be responsible for assisting the Store Manager in managing the team,
ensuring the attainment of sales target, delivering an outstanding guest
experience, maintaining the shop and brands merchandizing and managing the
stock in alignment with the Company 's policies and procedures.
Main job responsibilities include:
* Follow all relevant Retail policies, processes and standard operating procedures so that work is carried out in a controlled and consistent manner
* Implement activities under minimal supervision
* Escalate complex problems to the Shop Manager to ensure case/issue is closed efficiently and in timely a manner
* Build and maintain guest experience standards in order to build strong loyalty
* Ensure consistency in customer service delivered and handle customer complaints
* Assist in the achievement of sales targets allocated to the store
* Participate with the sales executive team in generating sales through high selling techniques
* Manage VIP Guests relationships
* Ensure stock levels are maintained as per guidelines and adherence to safety and security policies
* Enter all received goods in our inventory system and ensure proper record of all stock movements
* Order and replenish all goods to avoid any out of stock situation
* Assist the Shop Manager in preparing for inventory audit
* Maintain high standards of Visual Merchandising in term of cleanness, display, lighting and stock rotation Implement all merchandising as per the Brand's visual merchandising guidelines
* Conduct daily walkthroughs to check presentation standards
* Provide team Management Support, Understand and communicate the organization's priorities to ensure team's alignment with Group's objectives
* Prepare schedule to ensure full coverage of the shop floor and maintain grooming standards of the staff
* Assist the Shop Manager in defining areas of responsibility for each sales team members. Manage, engage and guide the team, reporting to the Store Manager
* Participate in relevant projects and community activities as and when needed
What you'll need to succeed
* Previous experience in Retail is a must. Previous experience with a luxury brand is a great plus.
* We are focusing on potential rather then tailor-made-exact experience hence if you are not a supervisor today but think you have what it takes to be at a supervisory level we encourage you to apply
* You would be people and culture oriented, capable of leading a small team with the direction of your store manager.
* You would be diplomatic, possess good communication skills and good understanding of customer and employee experience

What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.