Case Worker - Rabia (NWA/046)

Deadline Date ‎2022-‎06-30All INTERSOS employees are expected to perform their roles and
responsibilities according to the INTERSOS charter of values, code of ethics,
PSEA and Child Protection policies. The job description is mandatory for all
positions within INTERSOS and shall be signed by the employee within the first
week of employment.
Purpose/objective of the position:
The Case Worker provides appropriate and timely case management by assessing
the needs of individuals with protection concerns, supporting the client with
basic psychosocial counselling, developing and implementing tailored case
plans based on needs and ensuring appropriate follow-up while creating a
climate of trust and care.
Generic Duties:
Conduct case management intake interviews with individuals identified by the
team during outreach work or referred by other agencies and open a case if
vulnerability criteria are met;
Carry out comprehensive assessments for each client after receiving their
consent and consider emotional, behavioural and social factors that affect
their psychosocial well-being as well as protection and risk factors;
Conduct home visits to assess clients’ living conditions if considered
necessary;
Develop a tailored case plan together with the client, based on needs
identified during the assessment;
Refer clients to appropriate services and when considered necessary directly
accompany them to different service providers;
Provide continuous basic emotional support and counselling through regular
follow-up meetings, establishing a relationship built on trust and respecting
confidentiality protocols;
Weekly document each case on the internal case management platform and ensure
that any progress on the action plan and any significant change in a client’s
psychosocial well-being and overall situation is timely and duly recorded;
Ensure the proper and safe filing and archiving of case management files to
maintain data confidentiality;
Close a case when the objectives in the case plan are met and no further needs
were identified;
Carry out all tasks respecting key protection principles including but not
limited to: PSEA, do no harm, non-discrimination, confidentiality,
accountability and need-to-know principles;
Participate in internal case management meetings and bring to the immediate
attention any case of special/emergency needs to the supervising Case Manager;
Ensure good relationships and coordination with the main service providers in
the area of
intervention to improve identification of persons with specific needs for
prompt referral, follow up and information sharing;
Identify and report gaps in the availability of services and quality of
service provision for clients in the target areas.
Specific Duties:
(Can be adapted to the particularities of the job location and the requirement
of the specific project, but should be approved by the Protection Coordinator
before advertising the vacancy).Person S pecification:
Education and professional experience :
University Degree in a related field (e.g. Social Work, Psychology or
equivalent is an asset).
‎1 year of relevant work experience
Competencies: (Knowledge, Skills & Abilities)
Computer literacy (Word, Excel)
Respect and a non-discriminatory attitude
Good interpersonal and communication skills
Good reporting skills
Ability to show empathy
Ability to work under pressure
Fluency in Arabic and Kurdish (written and spoken)
Working knowledge in English (written and spoken)INTERSOS is an equal opportunity employer and reserves the right for everyone
to apply to its vacancies without any discrimination.
For those interested and meet the required criteria, please click
HERE to apply.
Kindly note that:
* Only short-listed candidates will be contacted.
* Your resume must be uploaded in PDF format.
* INTERSOS is reviewing applications on a rolling basis, and we reserve the right to close the vacancy before the mentioned closing date.
* The preference will be given to qualified candidates from the recruitment area.
إنترسوس تتمتع بتكافؤ الفرص وتحتفظ بالحق للجميع في التقدم للوظائف الشاغرة دون
أي تمييز.
للمهتمين والذين يستوفون المعايير المطلوبة ، يرجى النقر
هنا للتقديم.
لطفا لاحظ ذلك:
* سيتم الاتصال فقط لمن يكون ضمن قائمة المرشحين المختصرة.
* يجب تحميل سيرتك الذاتية بصيغة
* تقوم انترسوس بمراجعة التقديمات بصورة دورية ، ونحتفظ بالحق في إغلاق الوظيفة الشاغرة قبل تاريخ الإغلاق المذكور في حال ايجاد الشخص المناسب.
* سيتم إعطاء الأفضلية للمرشحين المؤهلين من سكان المنطقة.