Associate, Mobile Money Operations

• Design the service road map to ensure the best efficiency by reducing costs and maximizing created values.


• Design the distributors' commission, contests, and animation events for market penetration.


• End-to-end management of the processes to ensure the smooth wallet activation, smooth customer experience in the post-wallet activation phase, e-unites stock management and transfer at all levels.


• Ensure applying the proper handling for all complaints and inquiries received directly from customers or regulators


• Monitor, analyze, and report all system transactions to assess successful vs. failed ratios and design required action plan with all concerned teams with corrective actions needed.


• Design the system configuration for all users group roles, set up the proper units transfer limits and wallet sizes, and update all implemented specifications, considering issued regulation.

about you

Education
* Bachelor degree from a recognized university in one of the following fields: Business, Economics, engineering, or technology.
Experience.
* ‎0 to ‎1 year of experience in the same function.

skills

• Strong analytical skills and strategic thought process.


• IT and technical knowledge.


• Project management skills.


• Strong planning and organizational background.


• Strong financial & budgeting skills.


• Excellent communication & interpersonal skills.


• Strong negotiations skills.

department

Transformation & Operational Efficiency
Providing best in class customer experience for Mobile Money Customers through
efficient service operations, efficient regulation compliant system process,
and optimized agent network distribution to grow mobile money active base.

contract

Regular