Overview:
ALS designs, field support, analysis and optimization of ALS systems according
to customer requirement, supporting the expected growth of the Product Line.
Responsibilities:
DUTIES and RESPONSIBILITIES
Vision and Leadership
* Create and maintain customer relations within ALS Kuwait
* Focused on technical support for the key clients & projects.
* Regular communications with OM, GBM and existing operations coordinators to ensure ongoing technical support are working in sync.
* Conduct reporting functions pertaining to failure analysis, optimization, trending, inventory control.
* Promote product and services, identify new markets and look for opportunities to expand and evolve existing markets.
* Support Project start-ups, Plan and coordinate training as required by product line strategy.
* Liaise closely with Geozone team and communicating the technical challenges & support requirements.
* Liaise with customer contract holder and ALS specialist for the new applications.
* Provide technical support and solutions to customers.
Sustainable Development
* Drive continuous improvement across all areas. Fostering an environment where innovation, entrepreneurship and courage are valued and encouraged
* Ensure that that Health, Safety, Environment and Quality are the responsibility of all employees
* Demonstrate effective Safety leadership at all times to enhance the organisation 's commitment to safety performance
Operational Capability
* Minimum 5 years experience
* Partner with Geozone team to ensure effective delivery of products and services.
Client and Communication
* Support Country/Area and Regional PL teams by providing financial reports and advising corrective actions to taken.
* Maintain personal contact with key customers on a frequent basis
Resolve customer complaints regarding service, product, or personnel
Qualifications:
SKILLS and KNOWLEDGE
* Excellent management skills
* Good written and verbal communication skills
* Strong persuasive and interpersonal skills
* Excellent coordination and organizational skills
* Understands and analyses competitors ' financial strategy and tactic
* Demonstrated success in meeting and exceeding the finalcial targets.
* Extensive knowledge of oilfield services, equipment, and parts
Broad technical understanding of current Product Lines
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