Description
About Meltwater:
With 20 years of experience in the field of online media monitoring, Meltwater
is a global leader in media intelligence and social analytics SaaS solutions -
helping to bridge the gap between Public Relations, Communications, and
Marketing departments with an all-in-one solution powered by AI-driven
insights. Through Meltwater's platforms, our clients are well-equipped to stay
on top of billions of online conversations and extract relevant insights -
allowing them to strategically manage their brands and stay ahead of their
competition. With 55 offices and 2,000 employees worldwide, Meltwater is a
truly global partner to over 30,000 of the world 's most respected brands
which rely on Meltwater to help inform their MarCom strategies and decision
making.
About the Department: Media Insights
Meltwater 's Media Insights team is responsible for curating bespoke reports
and newsletters. Our core competency of high adaptability to client's
requirements comes from the unique team of individuals composed of diverse
insights & analytical skillsets. We always strive to break new ground,
constantly focusing on solution-oriented approaches and at the same time
developing every individual to his or her full capacity.
What to Expect as a Media Analyst:
The Media Analyst will support our Europe, Middle East, and Africa (EMEA)
Enterprise Client Success teams from our Dubai office. This person should be
enthusiastic, analytical, hard-working, and self-motivated.
The Media Analyst will collect and evaluate information available publicly
using Meltwater 's proprietary software technology. Using this information,
the Media Analyst will collate key insights that inform our B2B clients'
decision-making across a range of industries including government, education,
retail, banking, and others. This individual should be clued up on current
events, have a strong understanding of online, traditional, and social media,
be a team player, and be excited to learn about a variety of industries.
Responsibilities - What You'll Do
* Translate customer 's requirements into reporting deliverables.
* Assist with dashboard and report generation.
* Help with query building/checking and the creation of report templates.
* Track deadlines and deliverables to ensure timely delivery of client reports.
* Write contextual and qualitative analyses based on KPIs.
* Ensure the quality of reports delivered to customers.
* Proofread/edit the reports.
* Check numbers & report findings.
* Ensure the overall formatting and visual consistency of the reports.
* Respond to customer inquiries & questions about delivered reports.
* Work on training and other initiatives to improve the team's product knowledge and efficiency and to support our Sales organization as needed.
STRICT PREREQUISITES - Please Read Carefully:
* Must be able to read, write, and speak fluently at a business level in Arabic - please note that we will only consider candidates with exceptional spelling and grammar skills.
* Work Permit/Visa - Already based in and eligible to work in the UAE (a non-sponsored labor card will be provided)
* NB - A genuine interest in and aptitude for analytical work, and a corresponding desire to build a long-term career in analytics, specifically.
* University degree (any discipline).
* Full computer literacy (MS Office - Excel and PowerPoint)
* Available to work on Saturday & Sunday as well as one day during the week (Mon-Fri)
Ideally, You Are:
* Comfortable working remotely
* Entry level / have up to 1 - 2 years of work experience
* Able to work in high-pressure situations with tight deadlines
* Interested in current affairs, mainstream media, and social media
* Enjoying being in a client servicing role with a naturally strong customer focus
* Able to think critically - look at numbers, trends, and data and search for explanations for outcomes
* Meticulous - have an eye for detail and ability to exercise vigilance in analysis