Sr. BI Report Developer - Manila, Philippines

Location* : Philippines, Pasig- Tiendesitas
Job category : Operations
Language :
Transcom is looking for talented individuals like you to join our awesome
team! Be the next Sr. BI Report Developer for our Transcom Pasig site.

What's in it for YOU!
Driven by our "Malasakit" culture, we make certain that our team members are
well-cared for. Hence we are proving these employee benefits, which you'll be
able to utilize once you join our team!
* Day ‎1 HMO
* Meal & Transportation Allowance
* Rice Subsidy
* Clothing Allowance
* ‎24/‎7 Teleconsult
* Free Psychologist Consultation
* In-house & Online Pharmacy
* Scholarship Program
* Retirement Fund
* Free Meal & Medicine (through Transcom's Tap Card Rewards)
* Loyalty Incentives
* Accidental & Life Insurance
* Free Shuttle Service

Join our Transcom Family as a Sr. BI Report Developer!*

As an integral member of our Business Intelligence and Reporting team, the Sr.
BI Report Developer is responsible for the design, development,
implementation, project management and support of mission-critical enterprise
business intelligence reports. Working with cross-functional departments and
business leaders, this role will participate in gathering and documenting
reporting requirements to meet business needs which are translated into
reporting dashboards as output.

Essential Duties & Responsibilities:

Reporting & Analysis
Participate in business analysis activities to gather required reporting and
dashboard requirements. Translate business requirements into specifications
that will be used to implement the required reports and dashboards, created
from potentially multiple data sources. Participate with other specialists to
convert legacy reports to the enterprise BI solution. Design and build
operational dashboard/s to enable business leaders with actionable
information. Mastery of data visualization, data storytelling, and able to
build effective and structured dashboards, infographics and data
presentations. Build and maintain data warehouse/s Must be able to perform
duties with moderate to low supervision

Project Delivery
Provide support as required to ensure the availability and performance of
developed reports and dashboards for both external and internal users.
Transition developed reports and dashboards to the Operations & Support team.
Provide support as required to ensure the availability and performance of
developed reports and dashboards for both external and internal users. Provide
technical assistance and cross training to other team members. Provide
training and assistance to users for generation of adhoc reports. Alerts
managers, as appropriate, when issues arise. Maintains consistent
communication to enhance the support experience. Consistently demonstrates
sound judgement. Serves as a contributor to project teams, extending
assistance where necessary. Assists in implementing and maintaining
operational processes to ensure compliance to Company policies, legal
requirements and regulatory mandates.

Process Improvement
Ensure proper configuration management and change controls are implemented for
your sphere of influence. Design and implement technology best practices,
guidelines and repeatable processes. Conduct daily huddles and regular
meetings with team members to continuously communicate key information
regarding changes to business and/or policies and procedures. Mentor other
analysts and guide through specific projects. Improves quality results by
recommending changes as needed in accordance with project requirements.

What we are looking for:

To be successful in this role you must …

Educational Background: - Preferably college graduate of a technical or
business course and from a reputable institution.

Required Qualifications: - Minimum of ‎5 years of Contact Center experience.
- At least ‎3 years experience developing and implementing enterprise-scale
reports and dashboards, including : - Working with users in a requirements
analysis role; - Extensive experience with data warehouse implementations; -
Knowledge of logical modeling concepts. - Programming/scripting experience
and knowledge of software development life cycle is preferred. - Proficiency
with Google Cloud Platform, Looker, Data Studio, Google App Scripts, Python,
SQL, Big Query, PowerBi and understanding of RPA solutions. - Expert on using
MS Excel, VBA Macro and charting principles. - Excellent project management
skills. - Performance tuning experience related to reporting queries
required. - Understanding of data integration issues (validation and
cleaning), familiarity with complex data and structures. - Excellent
interpersonal (verbal and written) communication skills are required to
support working in project environments that includes internal, external and
customer teams. - Requires strong analytical, conceptual and problem-solving
abilities - Ability to manage multiple priorities, and assess and adjust
quickly to changing priorities. - Requires leadership qualities to mentor
junior members of the team.

What Life at Transcom is like!
At Transcom, we 're relentlessly committed to our clients and each other.
Every day, someone starts their journey with Transcom. Taking the potential
they have today, and turning it into skills for the future. Getting recognized
for working hard, being a team player, and supporting others. Championing
positive, lasting change in their teams and communities. That's just how we
are at Transcom. Here we care, and root for each other. You're included, just
as you are, from day one. And with the right mindset, there's no end to how
far we can go together.

We are highly driven by our "Malasakit" culture. Transcom, in its very core,
is all about an inclusive team that is focused on people. It all comes down to
setting the bar for dignity, equality, and respect. It means that each one
takes part in proactively shaping, cultivating, and building the company we
want to work and live in. This is why genuine concern is so vital to us.