Senior Engineer, Technical Support - SecurID (Spanish/ Portuguese)

Senior Engineer, Technical Support - SecurID (Spanish/ Portuguese)
As organizations across the globe transform to meet the rapidly evolving
demands of the post-pandemic world, cybersecurity has become the bedrock of
today 's digital economy. Nowhere is this more critical than in securing the
identities of the employees, external users, and customers that drive the
modern digital business. RSA SecurID is the most recognized and trusted brand
in Identity Assurance with more than ‎12,000 customers, including ‎90% of the
Fortune ‎500. For over ‎35 years, SecurID has pioneered many of the encryption,
authentication and identity federation technologies that still power the
Internet today. And now SecurID is transforming the industry yet again, paving
the way for the future of digital Identity through next-generation SaaS-
powered Identity Assurance and a frictionless, mobile-optimized experience for
the modern workforce. If you are a self-motivated entrepreneur looking for a
fast-paced challenge doing something that truly matters, come join our winning
team!
Responsibilities:
* Take ownership of technically sophisticated customer-reported issues from web, phone, chat and email and work closely with the customer until complete resolution
* Document relevant information and ensure the customer is communicated with in a timely manner regarding the overall progress of their issue
* Resolve customer issues, working closely with the Engineering, SE and other multi-functional teams
* Provide qualified information to Engineering so they can improve product quality and reliability
* Make sure customers are treated with the highest degree of respect and drive operational excellence through quality closures
Essential Requirements:
* ‎5 to ‎8 years of experience in a technical support position
* Strong customer orientation, excellent phone etiquette and work ethic
* Extensive knowledge of infrastructure, client and cloud solutions
* Excellent communications skills and ability to work with calmness and composure under stress
* Spanish/ Portuguese language is a must
Desirable Requirements:
* Bachelor's degree.
* Additional language required.
RSA is committed to the principle of equal employment opportunity for all
employees and applicants for employment and to providing employees with a work
environment free of discrimination and harassment. All qualified applicants
will receive consideration for employment without regard to race, color, and
any other category protected by applicable country law.
___If you need a reasonable accommodation during the application process,
please contact the RSA Talent Acquisition Team at_
[email protected] . RSA and its
approved consultants will never ask you for a fee to process or consider your
application for a career with RSA. RSA reserves the right to amend or withdraw
any job posting at any time, including prior to the advertised closing date.