RSA - Customer Success Manager - Spanish Speaker

RSA - Customer Success Manager - Spanish Speaker
RSA provides trusted identity and access management for ‎12,000 organizations
around the world, managing ‎25 million enterprise identities and providing
secure, convenient access to millions of users. RSA specializes in empowering
security-first organizations in financial services, healthcare, energy,
technology services, and other industries to thrive in a digital world,
delivering complete capabilities for modern authentication, access, lifecycle
management, and identity governance. Whether in the cloud or on-premises, RSA
connects people with the digital resources they depend on everywhere they
live, work, and play.
For decades, RSA has pioneered many of the encryption, authentication, and
identity federation technologies that still power the internet. And now RSA is
transforming the industry yet again, paving the way for the future of digital
identity through the RSA Unified Identity Platform; next-generation and hybrid
and cloud solutions; the first ever and only multi-functional, passwordless
hardware authenticator; and a frictionless, mobile-optimized experience for
the modern workforce. If you are self-motivated and looking for a fast-paced
challenge doing something that truly matters, come join our winning team! For
more information, go to rsa.com.
As a Customer Success (CSM), you will be responsible for developing
relationships with enterprise to mid-tier accounts to help them achieve their
business goals, focus on digital transformation, and ensure they maximize the
use of their solution(s) and investments. You will be empowered to establish
trusted advisor relationships and collaborate cross functionally to drive
onboarding, adoption, transformation, and success for your customers. You will
ensure retention, renewal and accelerate growth including annual recurring
revenue of your customer base through driving adoption, highlighting wins,
planning, and developing strategy, and providing thought leadership to take
customers to the next level of their digital and cloud journey.
Responsibilities:
* Executing the onboarding process for new customers, ensuring a smooth transition and successful implementation. Drive customer adoption and usage through effective support
* Developing and implement strategies to build strong and trusting relationships with customers, ensuring their needs are met and their expectations are exceeded. Execute plans to maximize customer value and satisfaction
* Delivering the needed mechanisms to proactively address customer concerns, resolve issues, and identify opportunities for reducing churn and increasing customer retention rates
* Identifying trends, patterns, and analyze customer feedback to understand challenges, and opportunities for improvement, and partner with internal teams to drive product development, process enhancements, and overall customer success initiatives accordingly
* Collaborating with sales and marketing teams to generate new opportunities and expand existing accounts
Qualifications
* Spanish language is a must
* A minimum of ‎5 years of experience in Customer Success, Account Management, Client Relationship, or a similar role in a SaaS company
* Language is a must
* Excellent communication and interpersonal skills, with the ability to effectively collaborate with Customers and internal cross-functional team
* Ability in analyzing customer data, identifying trends, and delivering initiatives to drive customer success
* Strong problem-solving with the ability to proactively identify issues, propose solutions, and drive their implementation
RSA is committed to the principle of equal employment opportunity for all
employees and applicants for employment and to providing employees with a work
environment free of discrimination and harassment. All qualified applicants
will receive consideration for employment without regard to race, color, and
any other category protected by applicable country law.
If you need a reasonable accommodation during the application process, please
contact the RSA Talent Acquisition Team at
[email protected]. RSA and its approved consultants
will never ask you for a fee to process or consider your application for a
career with RSA. RSA reserves the right to amend or withdraw any job posting
at any time, including prior to the advertised closing date.