Fancy being part of growing the best sports analytics software in the world?
We formed in January 2017 as a football (soccer) data and analytics provider
and consultancy. We now have over 550 employees, launching into 3 sports in
2022, and we don't want to stop there! We are passionate about what we do. So
if you have a passion for your work, for what you build, and for the
superpowers you can bring to our customers (who, by the way, are some of the
biggest names in the industry), then apply below - we're looking for someone
just like you!
The Opportunity
Quality managers strive to bring out the best in our company. They work
tirelessly to ensure that their employees, products, services, and processes
meet the needs of our customers.
They must be analytical and creative, always coming up with new ways to
satisfy needs and encourage employees. They help design quality controls in
order to maintain company standards. They also help communicate expectations
to employees and provide coaching and corrective action when needed. Quality
managers must be excellent communicators with a strong desire to help others.
Responsibilities
* Design, implement and improve Statsbomb's Quality standards.
* Create mechanisms to deep dive into all available data to understand the Quality of service delivered by Statsbomb.
* Maintain and manage our Quality governance processes that impact the Quality of service we deliver to our customers. This will be done through reporting, operational engagement, and ownership of improvement initiatives.
* Create a prioritization framework to establish short and long term priorities based on customer and business needs.
* Manage and develop a team of QA reviewers and resolvers and be responsible for their coaching, training, deployment, development and productivity to ensure that all work is carried out in an efficient manner, in line with the function plans, policies and procedures.
* Support building of Quality talents and changing mindset through training.
* Complete root cause analysis to provide clear insight into customer complaints to improve our performance.
* Develop comprehensive audit and evaluation frameworks and tools that ensure our Quality assurance standards are being implemented consistently
Requirements
* 3+ years of experience in a Quality, continuous improvement or process excellence role
* Ability to understand the Quality assurance activities
* Ability to design and develop Quality assurance frameworks and systems
* Excellent attention to detail.
* Excellent verbal and written communication.
* Data analysis and statistical aptitude.
* Quality control certification is advantageous.
* Good interpersonal skills.
* Highly conscientious and diligent.
* People management experience.
* Fluency in Arabic and English
* Football knowledge is a plus