Effortlessly engage with callers, actively listen, analyze their need, and provide solutions
Assist students with course selection, registration and retention
Assist students with short-term and long-term education planning, major, transfer and career exploration
Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers.
Calmly provide conflict resolution and navigate frustrated customer situations
Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment