Helpdesk Analyst

MRI Software is looking for a Helpdesk Analyst to join our team. As a
Helpdesk Analyst you will be responsible for providing customers with
technical support on our software. You will have the ability to adapt to a
variety of situations and individuals, working towards win-win outcomes,
identifying key or underlying issues in both complex situations and product
related matters.

Duties and responsibilities:
* Provide excellent customer service, throughout a call's lifecycle, ensuring clients satisfaction before closing a call
* Provide first line support on software packages operating environments, modules and features
* Provide support for the deployment of "systems" to a client in a timely fashion mitigating any compromise to business delivery
* Achieve KPI's and SLA's aligned to the clients T&C's and business objectives
* Ensure escalations and complaints are escalated as per MRI processes.
* Share knowledge with colleagues and provide guidance
* Commit to working towards and achieving all MRI's/teams/personal objectives and goals
* Follow all working practices (ISO processes) and GDPR guidelines

Experience:
* Minimum ‎6 months Software industry experience
* Minimum ‎6 months customer support experience
* Microsoft SQL

Skills/Knowledge:
* MS Office skills - basic Excel
* SQL Server
* Networking Technologies

Education/Qualifications:
* Degree - Computer science or equivalent

Your Journey:
Joining MRI Software means teaming up with the world 's most innovative and
comprehensive provider of real estate technology with over ‎50 years in the
space. It means being welcomed into a family of industry professionals who are
united in giving organisations the freedom to transform the way communities
live, work and play. The only way to carry out that mission is to hire the
absolute best employees on earth. People like you! Be a part of a progressive
workplace environment where you can learn from the best and where your
personal journey is taken seriously. Work alongside an established and leading
proposition which continues to redefine the proptech world. Join a business
where all ‎2,000+ of our immensely talented employees are listened to and make
a real difference.
And we know how to reward outstanding performance, recognise effort and
celebrate our wins in style. Enjoy unrivalled benefits such as our Flexi
Friday scheme, employer contributed pensions, private medical insurance,
eligibility for an annual performance bonus, tuition reimbursement and much
more!
Amazing growth takes amazing employees. Are you up to the challenge?

Company Overview:
MRI Software delivers innovative applications and hosted solutions that free
real estate companies to elevate their business. Our flexible technology
platform, along with an open and connected ecosystem, allows us to meet the
unique needs of real estate businesses, from property-level management and
accounting, to investment modeling and analytics for the global commercial and
residential markets. With nearly five decades of expertise and insight, we
have grown to include offices in across the United States, the United Kingdom,
Hong Kong, Singapore, Sydney, South Africa, New Zealand, Canada, India, and
Ireland with over ‎2000 team members to support our clients and their unique
needs!
MRI is proud to be an Equal Employment Opportunity employer.