E-Store Coordinator

Position Summary
Under the supervision of the E-Store Manager the position will drive day-to-
day E-Store operations as well as coordinate sales promotions working closely
with business teams, customer service teams, RHQ, HQ, customer service and
third party vendors.
Role and Responsibilities
Core Responsibilities:
* Manage day-to-day operations of the E-Store including order management, sales promotions, forecasting, etc.
* Work closely with the customer service teams, sales team, payment gateway provider, etc. to set-up, document and ensure all the required E-Store functions are in place for smooth E-Store operations.
* Inherits HQ guidelines and best practices for E-Store coordination
* Compiling weekly & monthly reports -to the senior management team and advising on strategy and best practices.
* Ensure the stability of e-commerce functionalities on the e-store for all operational processes.
* Manage third party counterpart's deliveries and keep project implementation on schedule and within scope
* Ensure Samsung standards in terms of packaging, logistics, customer care, etc. Define and monitor third party service quality, e.g. fulfilment, payment/fraud issues, in collaboration with subsidiaries and support functions
* Ensure all promotions and offers setup on eStore in a timely manner.
Skills and Qualifications
Qualifications & Experience:
* Preferred Bachelor's degree or ‎2-‎3 years' experience in customer sales support roles
* Previous experience in managing Ecommerce operations
* MS Office - Advanced Microsoft excel and Power point skills