VMware Technical Engineer

؜ - ؜smart village ؜ -

Job details

RESPONSIBILITIES/DUTIES:



  • Provide support to partners and customers, using VMware products, in isolating, diagnosing, reproducing and fixing technical issues in a timely manner.

  • Essential Functions:

  • Resolve customer issues

  • Regular follow ups with customers with recommendations, updates and action plans.

  • Escalate issues in a timely manner according to Standard Operating Procedures.

  • Document case work accurately to ensure the correct level of detail is available for colleagues.


REQUIREMENTS:



  • Fluent written and verbal communication skills in English.

  • Strong interpersonal communication and customer service skills are needed in order to work successfully with customers in high urgency and or ambiguous situations.

  • Strong experience in Virtualization & Cloud Computing is preferred.


  • Strong understanding of



  • Storage (NAS/iSCIS/FC)

  • Networking


  • Good understanding of some of the following



  • Linux OS

  • Windows OS

  • Scripting - Python

  • Database

  • vSphere

  • VCD

  • VRO

  • VRA

  • NSX-V or NSX-T

  • Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.

  • Logical approach to problem solving.


Job Features


Job Category
HPC

Job Summary

  • Advertiser: Brightskies
  • Announcement date: 12/12/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: smart village
  • Salary: -
  • Phone number: -

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