Key Account Customer Care

Job Description

‎1- ROLE PURPOSE:
Fulfilling daily key account group Bupa Arabia insurance operation requests
and queries received from the group secretary. Representing an excellent Bupa
Arabia image by reflecting the organization values and objectives.
‎2- KEY TASKS:
- Adding and deleting employees and dependents to the group 's policy and
printing the new cards.-
* Modifications to the memberships: Change class, re-print lost cards, change branch, update member Info (Name, Ids, DOB, Etc…), and replace card with updated information.
* CCHI data upload.
* Receive inquiries from the members regarding their membership.
* Online claim submission through Bupa Arabia Channels or submit the claim in-person in with the original documents to claim department in Bupa Arabia head offices.
* Provide proper follow up for ongoing and pending inquiries.
* Check the Pre-Authorization status follow-up with Pre-Auth Team to provide the needed information for members.
* Receive, validate and submit the client's complaints to the proper channels.
* Provide the clients with the product benefits and coverage information. Aligning with other internal department to reach excellent customer satisfaction by completing timely transactions and answer the client inquires.

Skills

• Background in customer service in telecommunication, insurance, hospitals, banks or FM-CG.


• Able to multitask and work under pressure.


• Commercial skills in combination with service focused mindset.


• Excellent follow up skills.


• Excellent Communication and negotiation skills.