Customer Service Officer

؜ - ؜new القاهرة ؜ -

Job details

Date: Nov ‎3, ‎2022
Location: New Cairo Branch (EGY66), Egypt
Company: AL AHLI BANK OF KUWAIT


Job Purpose


Deliver high quality service to customers through providing banking service


Key Accountabilities



  • Sales Achieve sales targets covering all required banking products as per branch business objectives.

  • Sales opportunities Identify sales opportunities and utilize those to achieve customer efficiency.

  • Products Explain products and services to customers in order to achieve sales

  • Customer service Deliver high quality customer service and exceed satisfaction goals by reducing customer complaints

  • Complaints Resolve issues and complaints from customers; escalate issue when outside authority

  • Customer requests Process requests from existing and new customers and provide them with excellent service

  • Customer administration Send, receive and file confirmations and ensure transfers are properly processed

  • Customer records Create, update and maintain relevant customer records ensuring that data is recorded appropriately

  • Corporate governance Ensure all activities comply with corporate governance & regulatory/legal frameworks


Education


Bachelor's Degree or Equivalent Certification/Experience


Experience


From ‎0 to ‎4 years of banking experience


Competencies & Skills


Effective Communication,
Professional Ethics,
Customer Centric,
Result Focus,

Job Summary

  • Advertiser: Al-Ahli Bank Of Kuwait
  • Announcement date: 03/11/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: new القاهرة
  • Salary: -
  • Phone number: -

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