Functional Support Representative - Dubai

‎2409,JBC1Tower,Cluster G
Jumeirah Lakes Towers
Dubai
United Arab Emirates

Are you ready to learn fast and have a real impact on the company?
Join Odoo, a growing software company with a killer product ,
a huge global community , as well as a fun and exciting work
environment.
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Users of the Product

‎4,300,‎000

Company Growth

‎60% Year over year

Company Maturity

Profitable

What we expect.

As Support Agent, with a positive attitude and dynamism, the team provides
support and help to our existing and potential new customers , and our
colleagues as well. Our goal is to make our customer happy by giving them a
good quality service.

As a Support Agent, your mission will consist in helping the users of our
software by providing them the perfect answer to their questions. When a new
request comes in, through ticketing, live chat and phone calls , you will
advise and guide our customers. You'll have to understand their issue and
investigate. If needed, you will redirect customers to the right person,
depending on the types of request. Indeed, you will closely collaborate with
internal teams such as consultants, sales or developers.

Business Knowledge

Technical Skills

Autonomy

Variability of the Job

Quality of Product / Tools

Responsibilities

• Help customers with their use of Odoo Business Apps


• Engage with our visitors and leads (Livechat)


• Ensure customers' satisfaction


• Improve customers's experience


• Contribute to the improvement of our product

Must Have

• Fluent in both English and Arabic (written and spoken)


• IT & Business Affinity


• Customer oriented


• Autonomous and fast learner


• ‎1 - ‎3 years of experience


• Problem solving skills

Nice to Have

• Located in the UAE


• Good knowledge of business processes


• Technical knowledge (XML, Python, JS)

What's great in the job?

If you like the IT world, you will be glad to contribute to the improvement
of our software Odoo by escalating good feedback.
In a nutshell, you will be the key point between the end-users and Odoo. We
count on you to give our customers the best support experience they have ever
had? None of your work days will be the same, guaranteed!

You will start your on-boarding with ‎2 weeks of intensive functional training
with a final certification.