Backup Program and National Test Center Coordinator, Kuwait or Bahrain

Job Ref:
‎10016538
Location:
Camp Arifjan-Kuwait
Category:
Advising and Enrollment
Type:
Part time
Backup Program and National Test Center Coordinator
UMGC Europe
Location: Camp Arifjan, Kuwait or Manama, Bahrain
Overseas Contingent I, Part-time, ‎48% FTE, Grade ‎001
University of Maryland Global Campus (UMGC) Europe seeks a Backup Program and
National Test Center Coordinator. This position will be located at our Camp
Arifjan, Kuwait or Manama, Bahrain locations. The Backup Program and National
Test Center Coordinator reports to and works with the Site Lead in the
administration of UMGC programs.
SPECIFIC RESPONSIBILITIES INCLUDE:
* Provide academic and administrative support services to prospects and students, and ensure Quality Assurance Standards are met by being available, knowledgeable, courteous and responsive
* Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities
* Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff
* Organize and participate in local Education Fairs, Open Houses, Semester Start-ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC
* Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation
* Distribute marketing, advertising, and mass media materials at assigned locations when permissible
* Create and maintain a site(s) specific outreach plan to attain university goals towards recruitment and retention
* Provide National Test Center testing services on a basis that meets community demand while balancing other, outlined duties
* Participate in UMGC staff meetings, professional development activities and training sessions as required
* Track and compile monthly statistics and provide reports as needed
* Maintain appropriate communication with immediate supervisor and other UMGC staff to ensure timely resolution of student issues/escalations
* Perform other job-related duties as assigned
REQUIRED EDUCATION AND EXPERIENCE:
* Bachelor's Degree from a U.S. regionally accredited institution or foreign degree equivalent
* Background in customer service
* Able to work in a fast-paced and complex environment with accurate attention to detail
* Possess basic office management and clerical skills
* Effective written and verbal communication skills
* Good interpersonal skills
* Be self-sponsored, already have a Common Access Card (CAC), Military Orders or Letter of Authorization with primary DoD employer, and maintain clearances in accordance with DoD requirements within the local military community.
* Successful applicants must be able to pass a Department of Defense medical/dental screening, background check, and meet requirements for individual logistic support(ILS).
PREFERRED EDUCATION AND EXPERIENCE:
* Applicants with a U.S. valid driver's license
WHO MAY APPLY: Local applicants with individual logistical support (ILS)
only. Applicants must be self-sponsored, already have and be able to maintain
ILS, meaning that they must possess a U.S. military ID card from an external
source, as this position does not offer ILS. For employment eligibility
purposes, applicants must qualify for ILS as described in USAREUR Regulation
‎600-‎700, Section III, ‎7-‎13. Criteria under which applicants qualify for ILS
are: must serve the U.S. Forces exclusively; are not stateless persons; are
not ordinarily resident in the host nation.
All submissions should include a cover letter and resume. UMGC offers
competitive compensation and comprehensive benefits for qualifying positions,
such as tuition remission, generous leave and healthcare. For detailed
benefits information, please visit:
https://careers.umgc.edu/benefits.html.
The University of Maryland Global Campus (UMGC) is an equal opportunity
employer and complies with all applicable federal and state laws regarding
nondiscrimination. UMGC is committed to a policy of equal opportunity for all
persons and does not discriminate on the basis of race, color, national
origin, age, marital status, sex, sexual orientation, gender identity, gender
expression, disability, religion, ancestry, political affiliation or veteran
status in employment, educational programs and activities, and admissions.
University of Maryland Global Campus (UMGC) is committed to helping safeguard
the health of its faculty, staff, students, contractors, and guests. Because
vaccinations reduce the spread of SARS-CoV-‎2-the virus that causes
COVID-‎19-all prospective UMGC faculty (full-time and adjunct) and staff are
strongly encouraged to be fully vaccinated and current with the recommended
boosters. As always, operations at our military locations in Europe, Asia, and
stateside will follow the guidance of the U.S. Department of Defense and local
commands, and may require proof of full vaccination, unless an exception is
approved as a reasonable accommodation based on disability or religion. If so,
a copy of their Approved Exception Letter must be provided before the start of
their employment. Failure to provide proof of vaccination or show proof of
exception may result in the offer of employment being rescinded.