Head Teller

DESCRIPTION

Job Purpose:

Perform services such as attending to CDMs functions, cash management as per
Bank's policies, handling bulk cash deposits and withdrawals, checking of
vouchers posted by regular tellers and performing functions of regular tellers
whenever assigned

Principal Accountabilities:

Work Managemen t

Perform all functions relating to Cheque Deposit Machines (CDM) located in the
branch premises, at specified time interval, including, collection of physical
cheques, tallying of number of cheques with the CDM journal and send them to
clearing dept. within agreed TAT

Ensure to process special clearing cheques and foreign currency cheques within
agreed TAT

Ensure to open the vault system as per SLA

Maintain and manage the cash accurately, and transfer the excess cash received
from the Tellers to vault and withdraw the cash as and when required ensuring
safe custody and handling of cash. Ensure that all Tellers hand over all the
physical cash and maintain their cash box balance zero and tally with GL at
end of the day, and to make prompt investigation in case of any difference.

Ensure to maintain require branch vault cash for next working day

Ensure to check and balance cash online transaction for all the tellers

At end of the day check Tellers cash proof is zero and obtain the tellers
signature any over/short transaction reported to BOM.

At regular intervals, check the postings carried out by Tellers against the
transactions journal presented by them and sign on the report. Any discrepancy
identified should be immediately actioned to eliminate the risk of financial
loss to the Bank.

Perform bulk cash receipt and withdrawal transactions, ensure correct
receipt/issue of cash, accurately credit/debit the customer's account and
acknowledge the receipt to the customers.

Monitor sundry and suspense accounts , issue DDs , Managers cheques and
internal transfer

Ensure customers' average waiting time is maintained at standard level

Ensure that the local & foreign currency held does not exceed the daily
required limit.

Ensure that cheques / debit instruments are in order before effecting the
payment and make accurate debit entry in the customer's account as per Bank's
procedures to protect the interest of customers and the Bank.

Make the payments / inter account transfer within the authority limit and for
the transactions beyond the limit, obtain approval from the concerned
official, to ensure not to overdraw customer's account without approval

To be well conversant with the duties and responsibilities of Branch
Operations Manager (BOM) and to officiate in that capacity during BOM's
absence.

To prepare and review daily teller voucher bundle, ensure total number of
vouchers are matching with teller financial transaction daily report and
ensure sending the same to internal control by maximum next working day.

To monitor any high variety in total number of achieved transactions between
teller and report the same to line manager officially.

Guide branch tellers to adhere to bank policies and procedures, and give
required training for new joining teller.

Guide and encourage customer to use our digital channel for all the cash
deposits and withdrawal extra

Service & Quality

Take initiative to deliver satisfying customer service to each visiting
customer by providing fast, accurate, efficient and courteous service.

Ensure strict adherence to laid down procedures to avoid delay, errors,
irregularities and risks to improve service standards on continuous basis to
support the Bank's quality initiatives and to improve customer satisfaction.

Provide any other service as directed to support the overall banking
operations of Br

Provide assistance in following up the transactions of the branch that are
forwarded for override to respective personnel

People

To assist Tellers to perform as per the policies, procedures and practices of
the Bank besides train the new comers.

Identify the area of self development in line with the Bank 's competency
guidelines and prepare and execute the action plan in agreement with the
Branch Operations Manager (BOM). Moreover, participate in e-learning and other
training initiatives as required by the supervisor as well as HR