Customer Service Representative

؜ - ؜al asimah ؜ -

Job details

Date: May ‎8, ‎2022
Location: Al Asimah, Kuwait
Company: AL AHLI BANK OF KUWAIT


Reports To


Branch Manager


Job Purpose


Deliver high quality service to customers through providing banking services


Generic Accountabilities


Generic Accountabilities are not specified for this role


Specific Accountabilities



  • Customer enquiries: Respond to customer enquiries and provide customer service and support

  • Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague

  • Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks

  • Reconciliations: Perform end of day reconciliations accurately and on time

  • Customer accounts: Receive returned cheques, new ATM cards etc. make required entries and advise customers

  • Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed

  • Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately

  • Other: Perform any addition duties that assigned by Manager


Job Success Factors



  • High quality customer service

  • Requests/applications accurately processed

  • Returned cheques,, new ATM cards etc. handled without delay

  • Money transfers accurately processed

  • Successful identification of sales opportunities and transfer to a colleague

  • Accurate records of transactions etc.

  • Compliance with operational procedures and instructions, risk policies


Education


Diploma Degree or Equivalent Certification/Experience in Business
Administration and Management


Experience



  • Experience gained as part of the ABK training programme

  • Experience of operational processes and procedures

  • Handling customer issues and providing customer service


Skills



  • Knowledge of products & services

  • Understanding of customer needs

  • High customer service level

  • Strong communication and interpersonal skills


Work Contact


Internal Stakeholders: RLU, Cards Services, SQ and most RBD Departments


External Stakeholders: ABK Customers


Interview Questions


JD Code


RBD ‎6.5

Job Summary

  • Advertiser: Al-Ahli Bank Of Kuwait
  • Announcement date: 05/05/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: al asimah
  • Salary: -
  • Phone number: -

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