Specialist -Information Services

Company Description

"We're not in the shipping business; we're in the information business" -Peter
Rose, Expeditors Founder
Global supply chain management is what we do, but at the heart of Expeditors
you will find professionalism, leadership, and a friendly environment, all of
which foster an innovative, customer service-based approach to logistics.
* ‎15,000 trained professionals
* ‎250+ locations worldwide
* Fortune ‎500
* Globally unified systems

Job Description
*
Regional Technical Support such as moves, server's administration, advanced
troubleshooting, global and regional project implementation.
* Improve productivity and effectiveness - using tools, best practice and innovation - be the point of contact for improvement in tools, systems and solutions
* Provide training for new Branch IS personnel.
* Assist Regional IS Manager with setting IS goals and objectives
* Effectively communicate to employees, branch management and where necessary, clients, the capabilities and benefits of systems and tools within our IT environment
* After-hours IS support when needed such as Server replacements and other critical IS tasks at the region's branches
* Responsible for adhering to- and following Corporate policies toward data backup and data protection are in effect at all branches in the region
* Assist Regional IS in policing bandwidth optimization strategies
* Implementation and maintenance of Asset Management and cost control through involvement with local branch budgeting, purchasing, depreciation monitoring and maintenance of hardware support contracts
* Regular and timely communication with the Regional IS Manager
* Offer suggestions and escalate up to the Regional IS Manager any innovations and ideas that can offer improvements in systems and productivity
* Understand and execute against the tactical business plan for the IS team
* Support branch disaster recovery efforts as they occur
* Promote effective and optimal network bandwidth usage by applications and staff. (Internet Usage, Router Traffic, email file size, etc.)
* Advisory role for branch hardware and software acquisitions.
* Provide technical assistance, advice and suggestions to clients where needed.
* Be supportive and actively participate in Sales calls where needed and appropriate
* Help to increase branch productivity by identifying processes that could be improved or automated and by developing an approved solution for them.

Qualifications

Knowledge:
* Global Logistics industry knowledge including latest technologies and industry trends
* Good understanding of Expeditors operations, logistics, and business
* Have a fundamental understanding of Expeditors operational systems, including ETMS AND EDMS
* Advanced understanding of Windows Server (e.g., Active Directory, Remote Administration), Unix Systems
* Advanced Microsoft Scripting knowledge (e.g., VBA, PowerShell, Command Line Scripting)
* Adequate EDI knowledge
* Advanced knowledge of networking concepts
Skills:
* Strong PC software skills including Windows and related software applications (Word, Excel, Visio, SharePoint etc.)
* Advanced PC troubleshooting, maintenance and deployment skills
* Effective communication (written and verbal) and customer service skills
* Effective problem-solving skills

Behaviours :
* Positive and willing to help attitude
* Innate drive to help others
* Strong organizational and time management skills and ability to handle multiple priorities effectively
* Commitment to company policies and controls
* Ability to receive and provide constructive feedback, coaching and mentoring on a regular basis
Education and Experience :
* College degree/technical degree or equivalent experience
* Preferred experience in the logistics industry

Additional Information

Based in Dubai and minimum ‎8 years experience in the Ocean freight industry.