Customer Success Officer

؜ - ؜al الخبر ؜ -

Job details

The Customer Success Officer (CSO) develops and maintains long-term business
relationships with existing
clients.
Each CSO will be assigned a specific portfolio of clients to manage based on a
predefined criteria that
would consider the number of accounts and the value of the renewal portfolio.


Rentokil Boecker Customer Success Officer is held accountable for the below
job responsibilities:
* Achieving their individual renewal targets.
* Providing clients with a personalized after sales service.
* Building strong relations with existing clients through regular checkups and courtesy calls.
* Evaluating client satisfaction reports and early risk assessments and ensuring proactive corrective
measures.
* Evaluating opportunities to grow and expand Rentokil Boecker offering to existing clients and
referring them to the relevant Sales/Trade Consultants.
* Maintaining existing customer success metrics and data as directed.
* Serving as day-to-day contact for assigned accounts, building trust and rapport while identifying
areas of opportunity, highlighting best practices, and documenting them.
* Solving the most tactical and strategic problems for Rentokil Boecker customers as well as
identifying opportunities for expansion.
* Acting as the "trusted advisor" who supports and guides our customers to be successful using our
products and benefiting from our services.
* Demonstrating deep understanding of Rentokil Boecker core services and product features.
* Maintaining accurate records and documenting all customer service activities and discussions.
Requirements
JOB REQUIREMENTS
*
Diploma/Bachelor 's Degree in Business Administration or equivalent.
* ‎1-‎2 years of experience in communications, marketing, sales, account management, or customer
success.
* Excellent communication and problem-solving skills.
* Time management skills.
* Multi-tasking abilities.
Benefits
Competitive Salary.
Working for an International brand
In house training provided
Internal growth and promotion

Job Summary

  • Advertiser: Rentokil Initial
  • Announcement date: 04/08/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: al الخبر
  • Salary: -
  • Phone number: -

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