Guest Service Agent - voco® Al Khobar

At voco® Al Khobar, you'll find contemporary style combined with warm
hospitality and a great location. We're ‎5 minutes from the Eastern Province
business hub, and a short drive from Khobar Sea Front promenade or the fashion
boutiques of Dhahran Mall.
Our welcoming hotel makes life easy for business travelers and families
looking for downtime. We have secure complimentary parking, and separate
facilities for men and women in our spa and Fitness Centre. Inviting guest
rooms have a subtle design and quality bedding, as well as refreshing power
showers in spacious, marble bathrooms. You'll find executive desks and
complimentary WiFi in each room too, while thoughtful voco™ extras include
Smart TVs, fragrant this works toiletries and picture windows with downtown
views. Upgrade to an Executive Suite and we'll add in separate living space
and a Jacuzzi.
Responsibilities:
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients' complaints in a timely and professional manner
* Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments
Requirements and skills:
* Work experience as a Hotel Front Desk Agent, Receptionist or similar role
* Experience with hotel reservations software.
* Understanding of how travel planning websites operate, like Booking and TripAdvisor
* Customer service attitude
* Excellent communication and organizational skills
* Degree in hotel management is a plus
What you will get?
What we offer Join us and you'll become part of the global IHG family - and
like all families, all our individual team members share some winning
characteristics. As a team, we work better together - we trust and support
each other, we do the right thing and we welcome different perspectives. You
need to show us you care, that you notice the little things that make a
difference to guests as well as always looking for ways to improve.| |Don't
quite meet every single requirement, but still believe you'd be a great fit
for the job? We'll never know unless you hit the 'Apply' button. Start your
journey with us today and let's #GoFurtherTogether.
At IHG, we've made a promise. As one of the world's leading hotel groups,
we're here to deliver True Hospitality for Good. Making our guests and
colleagues feel welcome, cared for, recognised and respected - wherever they
are in the world. Want to be part of the journey?
voco brand comes to life in hotels that you can count on but that are
different enough to be fun. Unstuffy hotels, where people feel comfortable to
relax, and just get on with relaxing. Hotels that are built on sustainability
where we look after the planet with the same care as we look after our guests
and colleagues. Let's Go Further Together.
Don't quite meet every single requirement, but still believe you'd be a great
fit for the job? We'll never know unless you hit the 'Apply' button. Start
your journey with us today and let's #GoFurtherTogether.