CUSTOMER SERVICE COORDINATOR

Overview:
Weatherford is a leading global energy services company. Our world-class
experts partner with customers to optimize their resources and realize the
full potential of their assets. Across our operating locations, including
manufacturing, research and development, service, and training facilities,
operators choose us for strategic solutions that add efficiency, flexibility,
and responsibility to any energy operation.

We are focused on technology development, digital solutions, and defining our
footprint in the new energy space. Our ability to provide integrated solutions
across our segments will be critical to growth in our core operations and the
energy transition.

Energy producers face unique challenges every day, so it is our job to create
solutions that enhance safety, streamline operations, and sustain uptime to
meet or exceed their targets. We operate across the global energy landscape
employing some of the best diverse talent in the industry. At Weatherford, we
understand the value each individual brings to the table. We celebrate
diversity in all its forms and are immensely proud of our workforce. We invite
you to join our passionate, talented, word-class team.

When you join Weatherford, you instantly feel connected to something bigger -
a community that is grounded by our core values and driven to create
innovative solutions for our customers. We celebrate each other's successes,
grow together, and learn from each other constantly. Individually, we are
impressive. Together, we are unstoppable. We are One Weatherford.

Weatherford offers competitive compensation, a comprehensive benefits program
and provides you a challenging and enriching career path, with a healthy
balance of structure and flexibility to chart your own course.

Weatherford is an Equal Opportunity Employer. Employment decisions are made
without regard to race, color, religion, national or ethnic origin, sex,
sexual orientation, gender identity or expression, age, disability, protected
veteran status or other characteristics protected by law.
Responsibilities:
The primary role of this job is to provide standalone job site execution of
all aspects and installations of the Cementation Products & Systems operations
including equipment assembly, testing, inspection, installation, and closure.
The individual in this position will also be expected to follow a specified
learning plan that will include various computer-based learning modules as
well as classroom training. During this phase, they may take on miscellaneous
tasks as assigned by their supervisor.

• Attend classroom instructional sessions aimed at product line specific training.


• Complete assigned computer-based training as per the predetermined Learning Plan.


• Agree and work towards completion of personal objectives defined in the "Accountability Agreement" with respect to the company's documents, crew, equipment and company assets.


• The ability to " Stop Work " and remove themselves from any risk and ask for clarification if safety and operating requirements are not clearly understood.


• Conduct and Supervise briefings prior to the execution of any service with everyone on the work site in accordance with Weatherford's QHSE standards.


• Provides the planning necessary for the job including instructions to the crew and equipment used and ensures the job execution requirements are specific to the treatment reports. Provides feedback to the operations coordinator for improvements in the program.


• Timely downloading of customer Purchase Orders (PO) - distribute same within ‎24 hrs of receival - communicate same via email to inter - division concerned parties.


• Preparation of the daily palletizing list - communicate same to Asset & Inventory - Material handlers


• Reply to customer service emails in a timely manner with estimated time of arrival of product and transport contact information.


• Prepare equipment for dispatch, package and load-out


• Access customer portal - Create Advance Shipping Notifications (ASN) & Good Confirmation Code (GCC)


• Create Sales orders (SO), Delivery Tickets (DT) - within ‎24 hrs upon dispatching of product from inventory.


• Responsible for issuing correct Material Delivery Document (MDD) and loading notes (LN) - Ensuring that information listed on these documents are correct and reflect the intended information reflects what is on the customer Purchase Orders (PO).


• Following up with the drivers that deliver the product - ensuring that the documents are signed with its requirements and returned to the Weatherford Customer Service center.


• Provide daily load out order reports to line management.


• Follow up with customer when it comes to Purchase Orders (PO) - Cancellation (PO)


• Prepare and keep accurate paperwork on job reports, time sheets and other similar administrative forms.


• Keep accurate paperwork of equipment used and services provided to the material handlers prior to load out.


• Assist in monthly inventory physical counts


• Have a thorough knowledge of the Cementing products and services including having the ability to correctly Identify all tools and components.


• Recommend measures to improve methods, performance, and quality to increase efficiency.


• Assist in the shop and make deliveries when available


• Required training as per Weatherford's QHSE training matrix - Minimum - ‎100%, Job Relayed training - ‎80%.


• Required to work on ‎24 hours call basis.


• Know and understand Weatherford Quality Policy and comply with all requirements of the Quality Systems Manual, Operating and Technical Procedures and Workplace Instructions.


• Must understand and comply with all safety rules and company policies of Weatherford.


• Work assignments carried out to the highest quality level.


• Must be able to travel for extended periods of time.


• Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.


• Ensuring initiation of actions to minimize the likelihood of occurrences of non-conformities.


• Ensuring the promotion of awareness of customer requirements.


• Monitoring safety and emergency equipment, whether portable or installed, to ensure said equipment is maintained by the line in a safe operable condition, and that such equipment is correctly used.


• Promptly and professionally responding to all reports of unsafe conditions, unsafe activities, incidents and near misses which are observed or on location.


• Apply risk management techniques to identify the HSE risks and hazards from operational activities.


• Apply lesson learnt techniques with respect to mitigations on operational standards.


• Responding to any other tasks assigned from CPLM & Ops. Manager as required.


• Communicates effectively with the Operations Manager and Service Line Coordinator (After Action Review, Work Absence, Days Off planning, Day to Day tasks, etc.)


• Observation and Intervention reports (Radar cards) - (‎3 per job)


• Assists the line management at all times for the investigation of incidents, near misses and HSE hazards that may occur on client's locations.


• Service Rating and Evaluations - All Aramco job evaluations are to be rated between (‎1 &‎2)

Qualifications:
* High School or Diploma degree.
* Minimum of ‎1 Year of experince in an adminstration role.
* Proven customer support experience or experience as a Client Service Representative
* Customer orientation and ability to adapt/respond to different types of characters
* Ability to multi-task, prioritize, and manage time effectively
* Basic Microsoft Office skills (Word, Excel) Problem Solving.
* Flexible to work shifts.