Customer Care Representative

؜ 1-2 سنوات ؜Dubai, Business Bay ؜ permanent contract

Job details

Customer Care Solutions is seeking passionate and customer-oriented
individuals to join our team as Customer Care Representatives in Dubai. As a
Customer Care Representative, you will be responsible for providing
exceptional customer service, addressing inquiries, resolving issues, and
ensuring customer satisfaction. Your role will be crucial in maintaining
positive relationships with our valued customers. Responsibilities: Handle
incoming customer inquiries via phone, email, or chat in a professional and
timely manner. Provide accurate and appropriate information and solutions to
customer queries and concerns. Assist customers with product or service-
related issues and troubleshoot technical problems. Document customer
interactions and details of inquiries or complaints. Collaborate with other
team members and departments to resolve complex issues. Follow established
processes and procedures to ensure consistent service delivery. Meet
performance targets related to customer satisfaction, response time, and
quality. Continuously enhance product knowledge to provide comprehensive
customer support. Qualifications: High school diploma or equivalent
qualification. Previous experience in customer service or call center roles is
preferred. Excellent communication and interpersonal skills. Strong problem-
solving and decision-making abilities. Ability to handle challenging customers
and diffuse difficult situations. Proficiency in using computer systems and
customer service software. Fluency in English (additional language skills are
a plus). Flexibility to work in shifts, including evenings, weekends, and
public holidays.

Job Summary

  • Advertiser: Ava smith
  • Announcement date: 01/07/2023
  • Type of employment: permanent contract
  • Experience level: 1-2 سنوات
  • Educational level: شهادة ثانوية عامة
  • Job location: Dubai, Business Bay
  • Salary: 5500 درهم
  • Phone number:

    Show phone number

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اللغة: العربيّة