customer service

؜ مبتدئ ؜Dubai, Al Khabaisi ؜ permanent contract

Job details

We are hiring a customer service representative to manage customer queries and
complaints. You will also be asked to process orders, modifications, and
escalate complaints across a number of communication channels. To do well in
this role you need to be able to remain calm when customers are frustrated and
have experience working with computers. Customer Service Representative
Responsibilities: Maintaining a positive, empathetic, and professional
attitude toward customers at all times. Responding promptly to customer
inquiries. Communicating with customers through various channels.
Acknowledging and resolving customer complaints. Knowing our products inside
and out so that you can answer questions. Processing orders, forms,
applications, and requests. Keeping records of customer interactions,
transactions, comments, and complaints. Communicating and coordinating with
colleagues as necessary. Providing feedback on the efficiency of the customer
service process. Managing a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.

Job Summary

  • Advertiser: Nadia
  • Announcement date: 10/07/2023
  • Type of employment: permanent contract
  • Experience level: مبتدئ
  • Educational level: شهادة ثانوية عامة
  • Job location: Dubai, Al Khabaisi
  • Salary: 3000 درهم
  • Phone number: -

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اللغة: العربيّة