Call Center Representative

؜ 1-2 سنوات ؜Dubai, Al Jafiliya ؜ permanent contract

Job details

We are looking for a Call Center Representative that will be the liaison
between our company and its current and potential customers. The successful
candidate will be able to accept ownership for effectively solving customer
issues, complaints and inquiries; keeping customer satisfaction at the core of
every decision and behavior. Responsibilities Manage large amounts of inbound
and outbound calls in a timely manner Follow communication “scripts” when
handling different topics Identify customers’ needs, clarify information,
research every issue and provide solutions and/or alternatives Seize
opportunities to upsell products when they arise Build sustainable
relationships and engage customers by taking the extra mile Keep records of
all conversations in our call center database in a comprehensible way
Requirements and skills Previous experience in a customer support role Track
record of over-achieving quota Strong phone and verbal communication skills
along with active listening Familiarity with CRM systems and practices

Job Summary

  • Advertiser: Faisal hoque
  • Announcement date: 08/09/2023
  • Type of employment: permanent contract
  • Experience level: 1-2 سنوات
  • Educational level: شهادة ثانوية عامة
  • Job location: Dubai, Al Jafiliya
  • Salary: 3000 درهم
  • Phone number: -

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اللغة: العربيّة