Job Main Purpose
Be Supplier of Choice to our customers, automate all manual CS jobs to be
done, and track all CS KPIs with solid plan to close all losses in KPIs.
Job Requirements
Service level Part
* Follow up with external audit teams and internal stakeholders to timely generate service level KPIs reports
* Run, maintain & analyze service level loss tree
* Effectively communicate the results on weekly basis to key stakeholders
* Support and prepare for cross functional meetings to follow up and align on actions
* Generate and communicate the regional reports and CSE dashboards
* Knowledge management of service level KPIs across all departments
* Drive, champion and lead service level enhancement projects (implementation/alignment/project planning)
* Analyse current CS process & workflow and work on automating order processing & reporting tools
Field Part
* Market visits to validate service level readings vs actual market feedback
* Customer visits to make sure we are aligning the results with our key stakeholders
* Partner with internal and external stakeholders to drive mutual service level enhancement agreements
* Work on CPFR implementation with key customers
Cost To Serve
* Perform business complexity analysis to influence key process, structure enhancement projects
* Align, facilitate and monitor customer service department savings projects
Job requirements & Qualifications:
* Any relevant bachelor's degree
* 1 to 3 years of experience
* Good market and company CD awareness.
* Strong analytical skills.
* Advanced MS Office (Excel/Power point) skills.
* Knowledge of SAP ECC is a plus.
* Strong communication skills
* Stakeholders' management and presentation skills
Unilever is an organisation committed to equity, inclusion and diversity to
drive our business results and create a better future, every day, for our
diverse employees, global consumers, partners, and communities. We believe a
diverse workforce allows us to match our growth ambitions and drive inclusion
across the business. At Unilever we are interested in every individual
bringing their 'Whole Self' to work and this includes you! Thus if you require
any support or access requirements, we encourage you to advise us at the time
of your application so that we can support you through your recruitment
journey.
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